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Amazon Lex review
Joe Limardo
AI agent designer architect and developer, Lead Strategist AI agent designer architect and developer at Innova Solutions
Has enabled smoother customer interactions but needs improvement in voice quality...
One aspect that could be improved in Amazon Lex is that the voices are not the best at this point in time. The voices really need to step up similar to OpenAI and Google's NLU voices. The NLU also sometimes fails to work correctly. There are some use cases where there's a built-in address field type that you can use on a slot to identify...
Amazon Lex review
AmandeepSingh2
Software Developer A2 at a tech vendor with 10,001+ employees
Enterprise capability integration enhances multi-service conversational AI...
The features and capabilities of Amazon Lex that I have found most valuable include its earlier use as a chatbot. Since it is an AWS service, and Amazon Connect is also an AWS service, Amazon Lex is tightly integrated with Amazon Connect. You can create voice bots, which is a recent advancement in Amazon Lex. Earlier, it was used only as a...
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