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BMC Helix ITSM review
KuldeepNayak
Senior Application Developer BMC at Balfour Beatty
Self-service portal significantly reduces resolution time and transforms service...
We initially had a lot of tickets generated via the service desk through calls and emails. Now, we have almost moved out of email creations by introducing the DWP features on the Studio pages, with about 90% of the tickets coming in via our self-service portal. Recent upgrades offer different types of views for particular business lines,...
BMC Helix ITSM review
Associate Director at a media company with 10,001+ employees
Platform offers robust integrations and stability but requires better...
Currently, we are not utilizing the AI functionality in BMC Helix ITSM as we are still in the roadmap and development phase at this point in time. There isn't anything that I would suggest for improvement in BMC Helix ITSM at this point because we have not started fully leveraging it. Once we start leveraging the automation and AI, then we...
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