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Calabrio ONE review
Jaleelakadheer Mohideen
Operation Planning Associate at a financial services firm with 5,001-10,000 employees
Improved agent adherence and scheduling have boosted satisfaction but reporting...
In terms of improvements for Calabrio ONE, since I do not work with forecasting, I think we could collaborate AWS with Calabrio ONE to get live data fed into Calabrio ONE, which would be even greater for forecasting. We pull the majority of our reports through Calabrio ONE, and something I have noticed is that for the intraday report, if we...
Calabrio ONE review
Yohan Gonzales Torres
WFM Analyst at Teleperformance
Real-time adherence monitoring has improved agent scheduling and daily performance...
Calabrio ONE could be improved with shortcuts, as removing them or making them harder to access is an issue. Additionally, there is some lag during scheduling and adherence processes; for instance, one agent might appear available right when they are scheduled in the CRM, but Calabrio ONE shows them as disconnected. While this is not a...
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