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Cisco Unified Communications review
Kani Kumar J
Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees
Reliable customer communication and good third-party integrations with minor...
Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.
Cisco Unified Communications review
Head of Sales & Solution Sales - MEA at a tech vendor with 10,001+ employees
Has supported collaboration across distributed teams and continues to deliver...
Currently, all future propositions for UC are not Cisco-based. Easy integration with Microsoft Windows would be beneficial. It integrates with SharePoint and Outlook, which was not available at one point in Cisco Webex. Regarding improvements, the focus should be on how cloud-friendly Cisco Unified Communications products are and how...
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