Where should we email your report?
ConnectWise PSA review
JonMcWilliams
vCTO - Technical Account Manager at a tech services company with 501-1,000 employees
Very useful for ticketing and billing purposes
In this case, we have the ability to fire on tasks. An email can be sent, and it is being received into the Kaseya tool or Autotask. Autotask then can parse the email appropriately and route it based on the rules that we set up. In that sense, it's very dynamic, and I can immediately identify which client is making a support request. It can...
ConnectWise PSA review
MikeChacker
IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees
A super stable solution with an easy to set up rules engine that ingests emails...
If you are looking to implement ConnectWise Manage for a single organization, I would say that when you're having your conversation with your implementation consultants, make sure that you very specifically communicate what you want out of the solution. They've got a very defined script and they wanted to spend a lot of time implementing...
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