User Reviews of Five9

Updated May 2026

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download our FREE report of Five9 based on reviews, features, and more!

Where should we email your report?






Verify your phone number
Didn't receive your code? Resend
Five9 review
reviewer2788932
CX Intelligence Analytics at a healthcare company with 1,001-5,000 employees
Advanced call routing has enabled complex CRM-driven workflows but reporting still...
The complex call routing capabilities were valuable. I was able to set up fairly complex call routing, capturing data via internal IVR for potential customers' geography and then conducting lookups to determine which skill to route calls to. I also set up complex rollover, so if the first person could not answer, callers would wait a...
Five9 review
Daniel N.
Daniel N.
Head of Operations at a consultancy with 1-10 employees
Easily integrated into our custom dashboards, provides great visibility into data,...
The workflow automation is incredible for aggregating information and providing visibility into data and performance. The workflow automation helped us a lot because we could use different skills to get various people. Our programmer easily integrated the Five9 APIs into our custom dashboard, allowing for real-time data access. This was...

Since 2012, we've had 893,221 professionals use our research.

As seen in