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FreshChat review
Balogun Peter
Digital Magazine Manager at OMC System
Automated responses have reduced staff needs and handle daily customer complaints...
FreshChat's AI capabilities are really reliable, and I am not worried about its security because I know it is well established. The accuracy and reliability of FreshChat's AI output are strong; it delivers perfectly based on what you input. My advice to others looking into using FreshChat is that it is a must use to reduce costs. I give...
FreshChat review
Senior Team Lead Systems Administrator at a comms service provider with 51-200 employees
Chatbot automation has reduced support calls and now improves staff and customer...
I think FreshChat can be improved by making it more AI-oriented, where it has more robust knowledge of its own rather than just responding to the local FAQ that is imported, in our case.Regarding FreshChat's AI capabilities, I think if it is more local, if it is more direct to implementation, that will be helpful. Regarding FreshChat's AI...
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