Where should we email your report?
Freshdesk review
reviewer832612
Senior Quality Automation Engineer at BMC Software, Inc.
Streamlined ticket workflows have improved response times and collaboration across...
Although Freshdesk has many advantages and is a strong tool overall, there are a few areas where it can be improved. One is customization limitations; dashboards and workflows could be more flexible. The other is reporting capabilities; advanced analytics and deeper insights could be enhanced. Performance with large volumes can occasionally...
Freshdesk review
Gauri Thakur
Director, Portfolio Projects at Microland Limited
Integrated support workflows have provided a unified view but need broader...
Freshdesk's scalability could be improved for larger businesses across departments. Its intuitive interface is appealing for small to medium-sized businesses. However, when you look at larger enterprise levels, ServiceNow operates more efficiently. This scalability is an area where Freshdesk could expand its offerings. Additionally, I don't...
Since 2012, we've had 884,873 professionals use our research.
As seen in