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Freshdesk review
Gauri Thakur
Director, Portfolio Projects at a computer software company with 5,001-10,000 employees
Integrated support workflows have provided a unified view but need broader...
Freshdesk's scalability could be improved for larger businesses across departments. Its intuitive interface is appealing for small to medium-sized businesses. However, when you look at larger enterprise levels, ServiceNow operates more efficiently. This scalability is an area where Freshdesk could expand its offerings. Additionally, I don't...
Freshdesk review
Anita Orioma
Customer Success Manager
User interface facilitates smooth ticket management and customer satisfaction
I have been using Freshdesk for over a year. Based on my experience, I work with several CRM tools, including Freshdesk, Zendesk, and Intercom. One of the reasons why I love Freshdesk is that the user interface is smooth and it is pretty easy to understand, especially for someone that is coming in as a new agent. The way the ticketing is...
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