User Reviews of Freshdesk

Updated July 2025

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Freshdesk review
Anita Orioma
Anita Orioma
Customer Success Manager at Mimshackworks Endeavors
User interface facilitates smooth ticket management and customer satisfaction
I have been using Freshdesk for over a year. Based on my experience, I work with several CRM tools, including Freshdesk, Zendesk, and Intercom. One of the reasons why I love Freshdesk is that the user interface is smooth and it is pretty easy to understand, especially for someone that is coming in as a new agent. The way the ticketing is...
Freshdesk review
Swamy Nanjundaiah
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
Effortlessly manages ticket workflows with automatic assignment and time tracking
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets. Moreover, Freshdesk's requirement for appending resolution details before allowing ticket closure ensures the automatic creation of a knowledge base. The timer feature helps in...

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