User Reviews of Freshdesk

Updated March 2025

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Freshdesk review
Swamy Nanjundaiah
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
Effortlessly manages ticket workflows with automatic assignment and time tracking
The auto-assignment feature is particularly valuable as it alleviates the administrative task of manually checking for available engineers to assign tickets. Moreover, Freshdesk ( /products/freshdesk-reviews )'s requirement for appending resolution details before allowing ticket closure ensures the automatic creation of a knowledge base....
Freshdesk review
Alexey Timchenko
Alexey Timchenko
Senior Vice President Information Technology at TASC Towers
Incredibly user-friendly, flexible, and affordable
Automation and ticket routing rules in Freshdesk save us daily by streamlining routine tasks. We use reports to identify issues, allocate resources, and continuously improve our processes. It is a vital part of our daily operations, helping us stay proactive and efficient in handling various types of tickets. The reporting and analytics...

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