Where should we email your report?
Genesys Cloud CX review
Julien Baluka
Founder at SJT Consult
Omnichannel contact center has unified customer interactions and delivers smarter...
Regarding scripters, I should clarify that Genesys Cloud CX dashboards provide real-time data, showing call counts, satisfaction levels, and pending interactions in the queue. Agents can see their workload and know when to take breaks, with managers benefiting from comprehensive team management. We also created dashboards tailored for...
Genesys Cloud CX review
Giribabu Dondapati
Associate | Genesys Cloud Developer at Conizant Technological Solutions
Omnichannel contact center has supported global healthcare calls and improves...
Improvements in Genesys Cloud CX, from my perspective as our client is a healthcare system with an SLA with their partners, are necessary since we faced an outage due to AWS. Genesys Cloud CX is hosted on the AWS environment, and if there's an issue on AWS or any outage, there is no other alternative provided by Genesys. We need to rely on...
Since 2012, we've had 884,873 professionals use our research.
As seen in