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Genesys Cloud CX review
Morvin Arun Pinto
Cx Product Manager at a comms service provider with 10,001+ employees
Unified omnichannel platform has boosted agent efficiency and improved AI‑driven...
In terms of improvements for Genesys Cloud CX, I see technical limitations such as the lack of a clear mechanism to access multiple organizations effectively. If I have over 100 organizations in Genesys Cloud CX, my support team struggles with access management, and there's no single pane of glass to manage the entire set of tenants....
Genesys Cloud CX review
PeterDunkley
BA at a comms service provider with 11-50 employees
Real-time analytics enhances decision-making through improved visibility
Genesys offers many improvements across the piece. Generally, all of them improve somehow, especially if you move from legacy solutions. The real-time analytics feature has impacted decision-making by providing visibility to service SLAs and understanding customer journeys. Additionally, the integration capabilities are very good because it...
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