User Reviews of JIRA Service Management

JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies,...

JIRA Service Management offers many valuable features, including automations for tickets such as automated responses and automatic workflow changes. There is also the option to integrate with Slack, which allows users to get responses there and create tickets from Slack or email. I can add fields to differentiate every ticket type. JIRA...