User Reviews of JIRA Service Management

Updated January 2026

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JIRA Service Management review

Sohaib Ahmad
Sohaib Ahmad
Vice President Service Delivery at a computer software company with 201-500 employees
Comprehensive workflows and data views have supported complex teams but still need...
JIRA Service Management is costly. The pricing structure needs improvement. When I add some plugins, I have to pay the cost for every user whether they are using it or not. For smaller companies, the detailed workflow editing and the kind of details that JIRA Service Management provides would be complex. For startups and smaller companies,...
JIRA Service Management review

KrishnaGadepalli
KrishnaGadepalli
Database Administrator at a retailer with 10,001+ employees
User values automation and integration while appreciating improvements in service...
Currently, we are consuming data from the Global Data Platform, which collects data from Kafka streaming applications. We work with Microsoft technologies, specifically Azure ADF, for automating pipelines and consuming data from Databricks using notebooks. We use Azure AD for authorization through AZD accounts. For sprint planning,...

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