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Kore.ai review
Judin Augustin
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support...
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it...
Kore.ai review
WaqasAmin
Senior Solutions Consultant at a tech services company with 501-1,000 employees
Voice bots have transformed customer journeys but post-implementation support...
There are some technological gaps with Kore.ai when it comes to language detection because this problem is common among all conversational AI vendors. They are using external sources for automatic speech recognition and generating text-to-speech services. The speech recognition mechanism remains primary for these vendors, including Kore.ai....
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