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ManageEngine ServiceDesk Plus review
Prashanth Magadi
Principal Engineer at a financial services firm with 1,001-5,000 employees
Has reduced complications and supports smooth workflows through customizable features
From a user perspective, I am very satisfied with the current functionality. I don't see any improvements that are required. They might be working on integrating AI functionality. Additionally, they have multiple different tools for each service. They might consider creating a bundled ERP solution for all these tools where purchasing one...
ManageEngine ServiceDesk Plus review
Anil Rao
Vice President Delivery & Operations at Rezilyens
Improved problem-solving and has a user-friendly knowledge base
The primary benefit of ManageEngine ServiceDesk Plus is its ease of use. It provides a simpler and more intuitive interface for creating semi-automated use cases and managing problem solutions. This simplicity makes it particularly suitable for less technical staff to use effectively. Additionally, its ability to interpret issues and offer...
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