User Reviews of Microsoft Dynamics 365 Customer Service
Updated August 2025
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Microsoft Dynamics 365 Customer Service review
NikolayShved
Head of Business Solutions at a pharma/biotech company with 1,001-5,000 employees
Transforms customer relationship management with customizable features and...
Microsoft Dynamics 365 Customer Service review
Head, Customer Experience Business Partnering - Corporate at a financial services firm with 10,001+ employees
There is significant room for improvement in routing and setup challenges
The system is easy to use, especially when logging customer interactions or requests, which flow to the resolution teams. Users can attach documents and easily review past interactions. Microsoft Dynamics 365 Customer Service streamlines operations in my customer support department. The automation feature in Microsoft Dynamics 365 Customer...
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