User Reviews of Microsoft Dynamics 365 Customer Service
Updated January 2026
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Microsoft Dynamics 365 Customer Service review
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm with 11-50 employees
Enterprise ticketing has streamlined high-volume customer issues and provides...
The place where you can define the rules is at the back end. That module, where you write the assignment rules or the skill set rules or prioritization rules, has very limited flexibility in these rules engines. More flexible rule-defining back ends that you can customize to your business context more closely than you can right now would be...
Microsoft Dynamics 365 Customer Service review
NikolayShved
Head of Business Solutions at a pharma/biotech company with 1,001-5,000 employees
Transforms customer relationship management with customizable features and...
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