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NICE CXone review
Program Manager at a tech vendor with 10,001+ employees
Crowdsourced knowledge has grown into a trusted customer hub and now supports...
One inconvenience is that because we are crowdsourced, we have hundreds of contributors every year, with most people only submitting one article, maybe two, so it does not make sense to pay for licenses for all of those people. This leads to some intermediary manual copy-paste processes because we just cannot have everybody working in the...
NICE CXone review
Michelle Philippides
Call Agent at Nedbank
Schedule swaps have improved my daily flexibility but real-time stats and visuals...
For us, I think the improvement we need for NICE CXone is to be able to swap our office days, as that is the only thing we cannot change. Currently, we still have to request assistance from our managers. It is probably an organizational block more than a software issue, but anything else seems perfect and I do not think there is anything...
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