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NICE CXone review
Morvin Arun Pinto
Cx Product Manager at a comms service provider with 10,001+ employees
Omnichannel features have unified journeys and AI now speeds up responses for our...
NICE CXone is a good feature, but it is expensive and costlier than other products such as Genesis or other alternatives. When it comes to solutioning, there are too many SKUs, which are line items or components that could have been bundled together. For example, CXone agent licenses do not include QM in the basic packages, whereas in the...
NICE CXone review
Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees
Flexibility and control allow users to build and manage their environments...
The solution is very similar to what we had previously with Genesis. We wanted to maintain that solution while gaining more flexibility when adding new features such as AI components, which is considerably easier now. The control aspect has been particularly beneficial. We are able to control how we utilize our CCaaS platform. We built our...
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