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NICE CXone review
Argha Ghosh
Technology Specialist at a consultancy with 10,001+ employees
Improved efficiency with browser-based call handling and efficient scripting tools
The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio. Clearing cache and cookies from browsers often resolves these problems, but it's something that occurs frequently. Simplifying the studio tool could also be an improvement, along with organizing external training and...
NICE CXone review
Morvin Arun Pinto
Cx Product Manager at a comms service provider with 10,001+ employees
Omnichannel features have unified journeys and AI now speeds up responses for our...
NICE CXone is a good feature, but it is expensive and costlier than other products such as Genesis or other alternatives. When it comes to solutioning, there are too many SKUs, which are line items or components that could have been bundled together. For example, CXone agent licenses do not include QM in the basic packages, whereas in the...
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