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PagerDuty Operations Cloud review
JeremyEmmett
Sr Director - Global Support APJ at HashiCorp
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a...
PagerDuty Operations Cloud review
Syed Mohammad Arshad
Vice President - Operations and Client Services at a financial services firm with 11-50 employees
It makes it easy to access a support agent via mobile phone.
PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually. Every month, someone needs to create those rosters and publish them. It would be great if PagerDuty could pull the rosters from Excel or another tool....
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