User Reviews of ServiceNow Customer Service Management
Updated January 2026
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ServiceNow Customer Service Management review
BasilJiji
System Engineer at a retailer with 10,001+ employees
Structured ticket workflows have improved resolution speed and have supported...
ServiceNow Customer Service Management is offering very good things, but I felt improvements to our process would allow us to depend on this tool in many other ways. Regarding the interface, currently the user who creates the ticket has a very limited interface with only the options for creating a ticket and providing details, while the...
ServiceNow Customer Service Management review
Rizwanuddin Qazi
Senior ServiceNow Developer at a healthcare company with 5,001-10,000 employees
Customer experience has improved through automation, actionable insights, and...
Resolution speed has immensely improved because of ServiceNow Customer Service Management, especially the actionable insights, IT performances, and incident trends. Overall service health has improved in terms of the incident and response ratio. The benefits of having automation in place are that it has automated the process and most items...
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