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ServiceNow Orchestration review
PawanKumar14
IT Manager at Mitsui Chemicals America, Inc.
Improved communication with engineers while considering AI integration for efficiency
Actually, I have very limited access. If I face any issue, I just log in with the ServiceNow page and create the incident. It will generate a service code and let me know, then it's fine. Communication is better. I can directly communicate on the ServiceNow portal with engineers. They can share their views, and I can share mine.
ServiceNow Orchestration review
ShaheenKapery
Solutions Architect at Altron
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the...
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