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SolarWinds Service Desk review
Vaibhav Patkar
CISO at a tech services company with 1,001-5,000 employees
Improved service requests and network monitoring have increased efficiency but...
SolarWinds Service Desk is a recognized product across the world and a dependable product. Kaseya is somewhat dated, and SolarWinds Service Desk has better connectivity in terms of superior integration facilities compared to Kaseya. Additionally, SolarWinds Service Desk offers multiple options within the same tool, including ITSM as well as...
SolarWinds Service Desk review
Rajendra Karad
Team Leader at a tech services company with 1,001-5,000 employees
Provides superior visibility and efficiency with excellent analytics capabilities
What I appreciate the most about the product is that, as per the name given, it brings better visibility to the client in terms of their infrastructure, application, and performance. SolarWinds Service Desk is a quite matured product now, making it one of the best options on the market. The incident management feature is aligned to the ITIL...
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