User Reviews of Splunk ITSI (IT Service Intelligence)

Updated March 2026

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Splunk ITSI (IT Service Intelligence) review

DhirendraSingh2
DhirendraSingh2
Senior Consultant at a consultancy with 10,001+ employees
Service health has been monitored and visual insights support proactive telecom...
The installation process is the first aspect I dislike about Splunk ITSI (IT Service Intelligence). If you do not configure it correctly, you will encounter issues in the search head. Because we use a distributed environment where each component has its own specific roles, installation is critical and requires careful attention. Splunk ITSI...
Splunk ITSI (IT Service Intelligence) review

VaibhavSharma2
VaibhavSharma2
Monitoring Dev Ops Engineer at Centrica
Unified monitoring has reduced alert fatigue and now drives proactive incident...
In terms of improvements for Splunk ITSI (IT Service Intelligence), I would suggest adding more out-of-the-box plugins and adapters, especially as there is a high demand for observability and dashboarding around AI observability. Despite the growing interest in AI observability, there are not many available plugins in Splunk ITSI (IT...

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