User Reviews of Splunk ITSI (IT Service Intelligence)

Updated September 2025

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Splunk ITSI (IT Service Intelligence) review

Ahmed Naguib
Ahmed Naguib
Director at Techpace
Identifying complex diagnostics and alert management improvements needed
The best features of Splunk ITSI (IT Service Intelligence) are the APM, the Application Performance Monitoring, and the diagnostic capabilities. It is state-of-the-art. The intelligent alerting in Splunk ITSI (IT Service Intelligence) is very good. The predictive analysis can give you proactive information about potential bottlenecks that...
Splunk ITSI (IT Service Intelligence) review

TomO’Donoghue
TomO’Donoghue
Senior Consultant at North Swindon Practice Group Surgery
The KPI and correlation search aspects are powerful, and the service creation...
The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up...

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