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TalkDesk review
Miriam Wanjiku
Software Engineer at a tech vendor with 10,001+ employees
AI automation has reduced handling time and has improved support quality across...
Some of the best features that TalkDesk offers are ease of use and customization, valuable training resources, responsive support, and also AI and automation capabilities, Agent Assist, and speech analytics and sentiment analysis.All the features that I have mentioned make the biggest difference for our team, providing an intuitive...
TalkDesk review
Regional Telephony Manager at a comms service provider with 51-200 employees
Product enhancements improve user experience and streamline operations
For startups, TalkDesk is a good solution because it offers basic functionality without too many customizable options, such as the dialer. It has a basic dialer and agentless dialer, but customization options are limited. There aren't many options for different schedules, list management, and complex features compared to other products....
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