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Zoho Desk review
JoseJunior3
Advisor at a tech services company with 11-50 employees
Efficient integration enhances customer insights and communication
The integration between Zoho CRM ( /products/zoho-crm-reviews ), Zoho Desk ( /products/zoho-desk-reviews ), and Zoho Projects ( /products/zoho-projects-reviews ) is very good. One of the key features of Zoho CRM ( /products/zoho-crm-reviews ) is the ability to record telephone calls using AI. The AI tool, Tele Zia, translates calls into...
Zoho Desk review
Babatunde-Olugbode
Technical presales engineer at Avetium Consult Ltd
End-to-end solution to manage customer support tickets and consolidate all...
For me, the valuable features are related to customer engagement because I want to ensure I don't miss any customer inquiries, no matter the channel. For example, I haven't seen any other platform that consolidates all channels into one console. That's a valuable feature to me. Then there's the pricing, which is better than Zendesk. Zendesk...
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