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BMC Helix Enterprise Service Management review
Mohit Mishra
IT Systems Analyst at Mahle International GmbH
Improved ticket handling has shaped global IT support and provides clear reporting...
The ticketing system in BMC Helix Enterprise Service Management has a user interface. Once the user submits a ticket, the ticket is created and automatically routed based on the category that the user has selected. Since we were the on-site IT team, if the issue is related to on-site IT, it directly falls into our bucket. Once it is in our...
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