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BMC Helix Enterprise Service Management review
reviewer2799576
IT Engineer at a tech vendor with 5,001-10,000 employees
Consistent incident tracking has improved communication and maintained strong user...
The best features BMC Helix Enterprise Service Management offers are making comments visible to users and multiple fields that can be customized. I find myself relying on the public comment feature for all users the most, as it is very effective. BMC Helix Enterprise Service Management has positively impacted my organization by helping us...

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