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BMC Helix ITSM review
Service Management Consultant at a tech vendor with 10,001+ employees
Monitoring solution for incident problems and change management modules
The most valuable features are the simplicity and the in-duty features. Most of the time people don't use the tool because they either find it clumsy or very difficult to understand. The biggest challenge is that I don't know where I need to raise the request. BMC addresses all these solutions, so that is something I like. The second thing...
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