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BMC Helix ITSM review
RajkumarK
RajkumarK
Senior Production Analyst at a retailer with 10,001+ employees
The leading service management platform for delivering intelligent, user-centric...
Regarding reporting, when sharing information with leadership, we utilize BI support and data or more analytical tools. These tools provide accurate and comprehensive reports, covering various aspects. Reports are either sent directly through email or automated using scripts. It would be beneficial to integrate similar capabilities into BMC...

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