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Five9 review
Senior Manager at a insurance company with 10,001+ employees
Interaction analytics evaluates all our agents' calls, helping us identify and...
Their email channel has some challenges due to how our security team made us integrate with it. But Five9 is working on a new enhancement that should be coming soon and mitigate some of those challenges. There have also been some challenges in being able to keep the format of an original email. The solution acts as a proxy, but it's not...
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