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Five9 review
Michael Pearson
Michael Pearson
Associate Director at a non-profit with 201-500 employees
Makes coaching and quality management significantly easier, and agents get...
We have run into some issues around Five9's sound quality. We have had a few issues that I don't think have been explicitly a problem in Five9, but that have presented themselves since we brought on Five9. They have not included dropped calls; it's more that there has been no audio when a call comes in. That likely has to do with some of...

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