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Five9 review
Michael Guerrero
Michael Guerrero
IT - Director at AdventHealth
Provides queue callback and agent skill-based routing, but the stability needs work
The intelligent virtual agent feature has the potential to significantly impact our patient base. I cannot say for sure until it is in production, but it has a lot of potential. We are satisfied with the visibility of the data we receive from the workflow automation feature. Five9 integrates well with various CRM tools. The process is...

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