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Freshdesk review
Works at a tech vendor with 201-500 employees
Automated alerts have transformed ticket handling but pricing and usability still...
The best features Freshdesk offers, in my experience, are the out-of-the-box integration with various tools and the automatic assignment of tickets to technicians. These features drastically impact my day-to-day work and my team's efficiency by reducing the resolution time significantly, as issues that once took days to resolve are now...
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