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Freshdesk review
SujayRao
SujayRao
Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees
Offers insights into team performance, with ready-made reports and GenAI features...
Freshdesk's major drawback is its limitation in integrating tools for App Store and Play Store reviews, and social channels like Twitter, which come with additional costs. Despite having third-party integration options, these features should be inherently available in the tool without additional expenses. Integration with social media and...

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