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Genesys Cloud CX review
Senior Genesys Engineer at a tech vendor with 10,001+ employees
More efficient and easier to use than on-premise competitors; more affordable...
The reporting feature needs improvement in Genesys Cloud because compared to Genesys Engage, you can't customize reports on Genesys Cloud. Genesys Engage has more features that allow you to design new reports, such as writing your own SQL. Reporting isn't the best feature of Genesys Cloud and could be improved. Another area for improvement...
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