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Gong review
Technical support engineer at a outsourcing company with 501-1,000 employees
Automated call summaries have improved customer onboarding and support teams...
Gong can certainly improve in terms of certain scenarios where Gong fails in terms of customer support. Gong does not integrate well within Microsoft Teams calendars. Sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across. Sometimes I used to think Gong...
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