free case study: Jonathan Wales's unbiased review of NICE CXone

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NICE CXone review
Jonathan Wales
Jonathan Wales
Data Centre Operations Engineer at a media company with 1-10 employees
Unified cloud contact center has simplified operations and improved call recording...
I found NICE CXone to be a very simplistic product overall to use, versus Cisco that was extremely complex to actually use. Everything was integrated very simplistically, whereas Cisco does not have their own call recording solutions. With NICE CXone, it was all integrated, and there were also various other applications, like the iX...

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