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NICE CXone review
Information Technology System Engineer at a manufacturing company with 1,001-5,000 employees
Unified contact operations have reduced costs and simplified migration from legacy...
One of the things I dislike about NICE CXone is that during the evaluation process, it was promised that true omnichannel routing would be part of the product, but it turns out that was not necessarily the case. We ended up having to spend months working with support and implemented a few internal homebrew API and code to get it to function...
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