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NICE CXone review
Argha Ghosh
Argha Ghosh
Technology Specialist at Cognizant
Improved efficiency with browser-based call handling and efficient scripting tools
The audio quality in NICE CXone has room for improvement, as I experience issues like diffused calls and crackling audio. Clearing cache and cookies from browsers often resolves these problems, but it's something that occurs frequently. Simplifying the studio tool could also be an improvement, along with organizing external training and...

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