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NICE CXone review
Senior Manager, Contact Center Technology at a financial services firm with 10,001+ employees
Flexibility and control allow users to build and manage their environments...
The solution is very similar to what we had previously with Genesis. We wanted to maintain that solution while gaining more flexibility when adding new features such as AI components, which is considerably easier now. The control aspect has been particularly beneficial. We are able to control how we utilize our CCaaS platform. We built our...
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