free case study: Nuno Carvalho's unbiased review of OpenText Service Management (SMAX)

Would you like to learn about products from people using them now? Simplify your research with trusted advice from people like you.

Download this FREE IT Service Management (ITSM) case study, based on Nuno Carvalho's UNBIASED USER EXPERIENCE with OpenText Service Management (SMAX):

Where should we email your case study?






Verify your phone number
Didn't receive your code? Resend
OpenText Service Management (SMAX) review
Nuno Carvalho
Nuno Carvalho
Senior Consultant at Timestamp:itm
Simple to configure, highly scalable, but support could improve
Micro Focus Service Management Automation X (SMAX) support is similar to how it is for all vendors, the first line of support is not very good. We do our own diagnosis, and we expect the problems to be escalated to the second level of support as soon as possible, but sometimes it takes quite a while to get there. I know it has to do with...

Since 2012, we've had 884,976 professionals use our research.

As seen in