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Sprinklr review
Mohamed Hamdy
Mohamed Hamdy
Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees
Enhanced customer inquiry automation with good performance and automation
The most effective feature is the automation of the routing engine. Although it required me to do a lot of work as an admin, it greatly helped the operational side. I can build rules for users, set routing for different types of customer queries, and auto-tagging for marketing purposes. Additionally, the tool has significantly decreased our...

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