The main area for improvement is how the solution handles leads. Leads are separated and always tied to a contact, which makes it difficult to maintain leads within a company. This could be handled better.
Managing Director at IseoSolutions GmbH
Sr Business Application Developer on Zoho Platform. at Tech Worriors
In Creator, you can do calculations and change another field immediately after you enter any value. If you add the quantity or price in any field, you can immediately change the total in Creator. The same functionality is not directly available in CRM because it is prebuilt.
Managing Director at ALPHA LABS TECH PVT LTD
Some of our clients could not develop their requirements using the product.
Head of Sales(Solutions) at Brane Enterprises Pvt Ltd
The customization options for roles in Zoho CRM are currently limited.
Technical presales engineer at Avetium Consult Ltd
There was a challenge while deploying Zoho when we brought an API code. Because integrations "aren't perfect" for every organization.
Group IT Head at Ashapura Minechem Ltd
Since Zoho CRM is not made for the enterprise kind of company, its stability for enterprise businesses could be improved.
CRM Team Leader at a tech company with 201-500 employees
Zoho CRM’s customer service can be a little difficult to reach sometimes.
Chief Innovation Officer at VS ONE World
The login process could be improved as some users find it unfriendly. The documentation could also be more user-friendly and better organized.
BN
VP Sales at Zelite Solution
The reporting for developers should be improved.
DIrector at Wolflogic
Certain functions have occasional performance issues.