Our primary use case is to support a security environment. It has performed well.
Network Engineer at IT Security
Supports a secure environment and has easy administration
Pros and Cons
- "An eight because it's a good security solution. It's more mature than its competitors."
- "We chose Cisco because of its trustworthy reputation."
- "The security features in the URL category need more improvement."
- "The security features in the URL category need more improvement."
What is our primary use case?
How has it helped my organization?
I am a security business of consultant. I deploy this solution for our customers.
What is most valuable?
I like the easy administration.
What needs improvement?
It could use more of a system interface.
The security features in the URL category need more improvement.
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March 2026
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For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It performs very well.
What do I think about the scalability of the solution?
Scalability is good.
How are customer service and support?
Cisco has the best technical support.
Which solution did I use previously and why did I switch?
I worked with Check Point, but Cisco Firepower is better. It was an easy transfer to this solution. We chose Cisco because of its trustworthy reputation. They're a big, recognized brand.
The most important criteria that we consider when evaluating a solution are performance, administration, and price.
How was the initial setup?
The initial setup was easy and simple.
What other advice do I have?
I would rate this solution an eight out of ten. An eight because it's a good security solution. It's more mature than its competitors.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Information Systems Manager at a non-profit with 1-10 employees
Traffic comes into the house and gets filtered in and out the Firepower interface
Pros and Cons
- "Because of the deeper inspection it provides we have better security and sections that allow users broader access."
- "With this solution, you can have an inspection of each package and see what the threat level it's at."
- "Cisco should redo their website so it's actually usable in a faster way."
- "They should develop a web interface that is actually useful."
What is our primary use case?
Our primary use case is for handling office traffic VPN tunnels and filtering the traffic. All the traffic comes into the house and gets filtered in and out the Firepower interface. It's performed well.
How has it helped my organization?
Because of the deeper inspection it provides we have better security and sections that allow users broader access.
What is most valuable?
With this solution, you can have an inspection of each package and see what the threat level it's at. It has made the work more dynamic. We don't have to block as much like we had to in the old days.
What needs improvement?
They should develop a web interface that is actually useful. Currently, we still have an issue where you have to go in and do manual configuring by the command line if you want certain functions in it. This means that we need to find people at a higher technical level to be able to do changes in those things. It would be much easier if you had a more friendly user interface basis where you don't have to go in and do the command line off.
They should be a little bit faster sometimes in updating their threat protection. Cisco should redo their website so it's actually usable in a faster way.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Stability is fantastic.
What do I think about the scalability of the solution?
We are a rather small firm so we don't have much growth leads but there is a wide range of firewalls that I can expand onto. We can also set up cluster solutions. It's rather indefinite in its expandable possibilities.
How are customer service and technical support?
I've only had to use their technical support once. Otherwise, I haven't had to use them.
Which solution did I use previously and why did I switch?
We were using SonicWall before.
How was the initial setup?
The initial setup is very complex but once it's done, it's fantastic.
What other advice do I have?
I would rate it a nine out of ten. Not a ten because of the horrible initial setup and because you can't handle all operations from one interface. You have to go back into the command line to even be able to type program language, even though you have a graphic user interface for it but it doesn't work properly.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Cisco Secure Firewall
March 2026
Learn what your peers think about Cisco Secure Firewall. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
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Network Engineer at Comprehensive Technical Group, Inc. (CTG)
It creates a secure tunnel for our network. It is very scalable.
Pros and Cons
- "The IPS (In-plane switching) is the most valuable feature."
- "The IPS (In-plane switching) is the most valuable feature; this enables visibility to our networks and to outside attacks and is a solution to maintain the visibility."
- "At times the product is sluggish and slow"
- "At times the product is sluggish and slow. Sometimes when deploying a new configuration or role, it is painstakingly slow."
What is our primary use case?
It helps the firewall in our network and the VPN (Virtual Private Network). It creates a secure tunnel for our network.
What is most valuable?
The IPS (In-plane switching) is the most valuable feature. This enables visibility to our networks and to outside attacks. It is a solution to maintain the visibility.
What needs improvement?
At times the product is sluggish and slow. Sometimes when deploying a new configuration or role, it is painstakingly slow. It should be a little faster than it is.
For how long have I used the solution?
Less than one year.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a scalable product. We have a lot of demand. But, it supports any additional network that we add. It expands easily.
How are customer service and technical support?
Normally the Cisco tech support team are good. But, we have had some problems with tech support with this product. Some of the tech support team are really not familiar with how the IPS works. And, there is some disconnect between the tech support. Maybe they're not trained well. They're helpful, but not knowledgeable.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Engineer at a financial services firm with 5,001-10,000 employees
Helps us to manage the security policies in different areas of our network
Pros and Cons
- "I haven't had any major problems so I haven't had to open a ticket with technical support."
- "We use ASA as a simple, scalable firewall, and its main advantages are the stability, active standby, and failover capabilities that we have depended on for several years."
- "In the past though, colleagues have had issues during the upgrade process. The failover didn't work and production was down."
- "In the past though, colleagues have had issues during the upgrade process. The failover didn't work and production was down."
What is our primary use case?
We use it on several layers of our network like in the border, internet edge, DMZ, some extranet parts of our network, and in the data center.
How has it helped my organization?
It's a reliable solution and a stable firewall. It helps us to manage the security policies in different areas of our network.
What is most valuable?
We use ASA as a simple, scalable firewall. Its main advantages are the stability. We use it as an active standby and as a failover solution. We depend on this solution, we've used it for several years.
What needs improvement?
- Interaction with the equipment
- Different interface with the product
- A more simple procedure in delivering policies to the equipment
- Simplified upgrade procedure
- Tracking flows
- Monitoring and logs should be easier.
What do I think about the stability of the solution?
It's quite stable. In the past though, colleagues have had issues during the upgrade process. The failover didn't work and production was down.
What do I think about the scalability of the solution?
It's not so scalable.
How are customer service and technical support?
I haven't had any major problems so I haven't had to open a ticket with technical support.
How was the initial setup?
The initial setup was not so complex. Most of it was straightforward. We just needed to discuss different scenarios that we had to consider regarding the deployment scenario, what could go wrong and what could happen in the future.
What about the implementation team?
We used Telekom Romania for the deployment. We did most of the job internally but they helped us to clarify some aspects regarding the architecture design.
Which other solutions did I evaluate?
We also considered Check Point. We chose Cisco because of its capabilities. We didn't need something so complex for this solution, just a straightforward firewall. It met our requirements.
What other advice do I have?
I would rate it a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Team Leader, Information Risk Engineer at National Bank of Egypt
Data protection is a big benefit we see but some of their features need to be improved
Pros and Cons
- "Its ability to discover attacks is a valuable feature. All of the other features that have to do with security are good."
- "Data protection is a big benefit we see from this solution."
- "Some of the features, like the stability, need to be improved."
- "Some of the features, like the stability, need to be improved."
What is our primary use case?
Our primary use case is for security. We are a bank in India and the data is very important for us. We use ASA for our security and protection.
How has it helped my organization?
Data protection is a big benefit we see from this solution. It protects our customers, our customer's accounts, and money, as we are one of the biggest banks in Egypt and the Middle East.
What is most valuable?
Its ability to discover attacks is a valuable feature. All of the other features that have to do with security are good.
What needs improvement?
Some of the features, like the stability, need to be improved.
For how long have I used the solution?
More than five years.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
Their support is good and helpful but sometimes it takes them a while to respond. We have been stuck in critical situations so we opened a critical ticket but it took them a while to respond.
How was the initial setup?
The initial setup is easy. If we have an issue we contact their support.
What about the implementation team?
We implemented ourselves.
What other advice do I have?
I would rate it a seven out of ten. I would recommend this solution to a colleague. No product will give you 100% of what you're looking for but this solution is close.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Data Center Architect at Fronius International
Has the full package that we're looking for but the features aren't stable enough for us to use
Pros and Cons
- "We chose Cisco because it had the full package that we were looking for."
- "We chose Cisco because it had the full package that we were looking for."
- "The stability and the product features have to really be worked on."
- "The stability and the product features have to really be worked on."
What is our primary use case?
Our primary use case of this solution is for firewalling.
How has it helped my organization?
We have been using Cisco for a long time, and we use Firepower to replace other systems. It hasn't really been an improvement, but there are many features we want to use in the future. We haven't seen much improvement because we only installed it a short while ago.
What is most valuable?
It has many features but not all of them work. The features aren't stable enough for us to use them. The most valuable features are the firewalling and the deep inspection.
What needs improvement?
The stability and the product features have to really be worked on.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The stability is getting better but we had some firmware issues.
What do I think about the scalability of the solution?
The scalability is good. We have scaled it but at a normal gross so it's not very high. We have designed it for our use case and we have the option to scale but we don't use it at the moment.
Which solution did I use previously and why did I switch?
We chose Cisco because it had the full package that we were looking for.
How was the initial setup?
The initial setup was of normal complexity. It's not straightforward, and because we started so early, the migration tools were not so good at the beginning.
What about the implementation team?
We implemented through our partner and had a good experience with them.
What other advice do I have?
Customers should take note that the migrations steps are not easy. The tools cannot solve all configurations and handle all configurations directly so you will have to do some coding by yourself. The solution is not complete at the moment but it will get better.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Information Officer at Finance Corporation Limited
We're assured that all updates, all patches, and all fixes are done instantaneously
Pros and Cons
- "The greatest benefit for the organization is the confidence that we are secured."
- "The greatest benefit for the organization is the confidence that we are secured."
- "There may have been one or two incidences of malicious threats."
- "There may have been one or two incidences of malicious threats, but it did not really bring down the organization to a level that we would all be sorry for."
What is our primary use case?
We mainly use this solution for our firewall and it's one layer of our security. From the time that we've used it, the organization as a whole got a sense of security because Cisco is a known product. When we do need support locally or online, we get it instantaneously. We use this solution for a couple of things: for security, for their technical support, and in terms of the knowledge and skills of the team here that gave us a good grip and confidence in the use of the product.
How has it helped my organization?
It gives the organization a higher vote of confidence. When I joined the organization more than six years ago, we were using the old Cisco, and some of the products already reached their end of life. Some of the products were not in its latest state, in terms of security or license. We've learned a very good lesson there. Since then, when we upgraded we made sure that all the licenses and all the security facets are in place. It gives the organization a higher vote of confidence. There may have been one or two incidences of malicious threats, but it did not really bring down the organization to a level that we would all be sorry for. The greatest benefit for the organization is the confidence that we are secured.
What is most valuable?
Cisco is known as a popular and trusted product. Because of its constant RND, we're assured that all updates, all patches, all fixes are done instantaneously. As far as the feature is concerned, it gives us a certain layer of protection. As a CIO, my vote of confidence is in the product itself. After making sure that we always have all the updates on the licenses we're assured that we're getting all the necessary security protection.
What other advice do I have?
I would rate this solution a nine out of ten. Not a ten because I'm reserving the one point for whatever new surprises they are going to provide.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Gives more visibility into what's going on when traffic comes in and goes out from the company
Pros and Cons
- "Stability is perfect. I haven't had any problems."
- "Before Firepower, we didn't have any visibility about what attack was happening or what's going on from the inside to outside or the outside to inside, and after Firepower and the reporting that Firepower generates, I can see what's going on: which user visits the malicious website, or which user uploaded or downloaded malicious code, and what the name of the code is and from which country, which is very useful and helpful for me to detect what's going on and enables me to solve any problem."
- "I would like for them to develop better integration with other security platforms."
- "I would like for them to develop better integration with other security platforms."
What is our primary use case?
My primary use case for this solution is for Internet access for the enterprise or for users, publishing, email, and to protect our network.
How has it helped my organization?
Before Firepower, we didn't have any visibility about what attack was happening or what's going on from the inside to outside or the outside to inside. After Firepower and the reporting that Firepower generates, I can see what's going on: which user visits the malicious website, or which user uploaded or downloaded malicious code, and what the name of the code is and from which country. This is very useful and helpful for me to detect what's going on. It enables me to solve any problem.
What is most valuable?
They give me more visibility of what's going on when traffic comes in and goes out from the company or comes in from the outside. I can see what's going on with this traffic, which is a nice feature. I also like the malware inspection and management of the dashboard features. The management of the dashboard is different from the old Cisco Firewall. This management brings everything together into one management platform.
What needs improvement?
I would like for them to develop better integration with other security platforms. I would also like for them to make the Cloud configuration easier.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
Stability is perfect. I haven't had any problems.
What do I think about the scalability of the solution?
Scalability is great. We have around 1,500 users.
How are customer service and technical support?
Their technical support is good. I opened a ticket when we did the installation. We didn't have any issues with them.
Which solution did I use previously and why did I switch?
We were previously using Cisco ASA without Firepower. We switched to Cisco Firepower because Firepower has more features, like malware inspection, and more possibilities with identity management.
How was the initial setup?
The initial setup was a little complex. We required three staff members for deployment and maintenance.
What about the implementation team?
We implemented ourselves. Deployment took around six months.
What's my experience with pricing, setup cost, and licensing?
It's more expensive than Fortinet and Juniper. The price is high compared to other vendors. In general, for the license, it's not that expensive.
Which other solutions did I evaluate?
We also evaluated Fortinet and Juniper.
What other advice do I have?
I would advise someone considering this solution to subscribe to the URL filtering and to use malware inspection.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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