Fortra's Alert Logic MDR Reviews

The use case for Alert Logic was to identify configuration issues related to security and cloud infrastructure.

Alert Logic provided value by offering a single dashboard that amalgamated various sources for performing specific activities.

As a corporation, your responsibility is to address the reported issues, and Alert Logic did its job in this regard. A product such as Alert Logic provides you with the necessary information, and the effort behind it is to have a process in place that allows you to fix the reported issues. Although the solution does not have many features, it shows you what is wrong in various categories, and it is up to you to go and fix it. You can then mark it as complete or incomplete or leave a comment. No additional features are required for the solution to serve its intended purpose. As a user involved with the user interface, I believe there is a need to continue improving it based on feedback from our customers.

Though not currently utilized within my company, I have recently used the solution as a user responsible for its maintenance. Additionally, my company was a customer of this solution.

The solution was consistently available, and I cannot recall any instances where it was down.

Since it solely manages logs, the solution can scale efficiently.

I never had the opportunity to communicate with technical support or order support, so I am not familiar with their services.

I was not involved in the setup process.

I am unaware of its cost.

The solution was user-friendly, and I would rate it an eight out of ten. Our company needed one or two individuals to maintain the solution, which was not difficult and required minimal maintenance. Overall, I would rate the product a seven and a half to eight out of ten.

We use it to be able to review logs and the overall system help and learn on anything that we need to handle.

Our organization's issue is that we implemented it and kicked the tires, but we never put an administrator behind it to own it and do a whole lot for it. There were a couple of select cases that we found and acted on those alerts. However, for the most part, it's just a climbing number of alerts with nobody touching them.

We needed a better plan for implantation. If we put something out there, we have to have people lined up to look at it and admin it, then reap the benefits of everything it's telling us to act on it. If you're not doing this, you have good intentions, but you fell short.

We receive infrastructure security warnings from it. So, we know what is going on and what needs to be addressed, e.g., things that we didn't have somebody looking for. It shows us these automatically, using things like automated scanning.

This product needs to mature more. While it is a good product, there are some areas where it needs work. If this is a cloud service, I shouldn't have to tell them how to develop analytics to tell me this is what is going on. They should be able to do it. Over time, their own system should be able to identify, "This is something that is a continuous thing with a particular user or company." Or, I should be able to click on it being able to "ignore" it, dropping it completely. It should be smarter than what it is, and it is not.

It implemented pretty quickly. 

We have everything you need. It would typically take a lot other solutions weeks to set up. This set up within fifteen minutes, which is pretty slick, and it has a lot of different interfaces.

The installation and configuration were slick. After installing in 20 to 30 minutes, you can start provisioning access, so people can take a look.

I was not involved in the pricing and licensing.

Other solutions that we evaluated were Datadog and LogRhythm, but it is not an apples to apples comparison.

Alert Logic was not my choice. I implemented it, and said, "Here you go guys. Kick the tires."

We only use the AWS version.

The primary use case is security.

The quicker implementation of changes to our infrastructure from Alert Logic tell us if there are any problems.

• Easy to use, nice interface. 
• It is quick set up.

The documentation, especially with the initial setup, needs improvement.

The stability is good. We trust it fully.

Scalability seems good. This was one of the other features that we were interested in. 

We have eight different accounts and are able to implement the solution across them easily.

I go internally into the business for technical support rather than using the supplier for technical support.

It fully integrates with our AWS environment, which is brilliant.

Alert Logic integrates with all of our products, which was one of the reasons that we went for it.

We also evaluated on-premise and open source products. We went with Alert Logic because it was quicker to implement.

Try and get a demo. It is the best one products. As soon as you see it working, you will see it is very good.

We are using the cloud version.