Try our new research platform with insights from 80,000+ expert users

Leaderboard for Freshdesk

Check out the members with the highest scores who have reviewed Freshdesk.
Calvince Okello - PeerSpot reviewer
#1. Calvince Okello
275
Points
Customer Success Lead at a financial services firm
Reviewed Freshdesk:
Facilitates real-time chats with clients and provides integration with other applications
Anita Orioma - PeerSpot reviewer
#2. Anita Orioma
190
Points
Customer Success Manager
Reviewed Freshdesk:
User interface facilitates smooth ticket management and customer satisfaction
SujayRao - PeerSpot reviewer
#3. SujayRao
125
Points
Senior Manager, Customer Value & Innovation at a financial services firm
Reviewed Freshdesk:
Offers insights into team performance, with ready-made reports and GenAI features that assist in…
Swamy Nanjundaiah - PeerSpot reviewer
#4. Swamy Nanjundaiah
110
Points
VP - Technology and Solutions at a tech services company
Reviewed Freshdesk:
Effortlessly manages ticket workflows with automatic assignment and time tracking
Line WillumsenSolem - PeerSpot reviewer
#5. Line WillumsenSolem
110
Points
Development Manager at a computer software company
Reviewed Freshdesk:
Using ticketing and forums enhances customer support experience effectively
Sabrina Adhar - PeerSpot reviewer
#6. Sabrina Adhar
110
Points
Call Centre Manager at a retailer
Reviewed Freshdesk:
Support for multiple languages and comprehensive customer assistance enhances overall efficiency
reviewer2784531 - PeerSpot reviewer
#7. reviewer2784531
110
Points
Works at a tech vendor
Reviewed Freshdesk:
Automated alerts have transformed ticket handling but pricing and usability still need refinement
Parth Sudra - PeerSpot reviewer
#8. Parth Sudra
100
Points
Solutions Architect at a outsourcing company
Reviewed Freshdesk:
User-friendly features increase efficiency but customer support and billing issues need improvement
Amit Lavi - PeerSpot reviewer
#9. Amit Lavi
85
Points
VP Customer Success at a tech vendor
Reviewed Freshdesk:
Useful automation of tickets, helpful support, but missing some small capabilities
Bharanidharan K - PeerSpot reviewer
#10. Bharanidharan K
85
Points
NOC SOC ANALYST
Reviewed Freshdesk:
User-friendly interface but needs enhancement in ticket tracking and response times
Provide a review
Earn +50 points
Share your expertise with the community and be seen as an expert.
Provide a review
Add a project
Earn +20 points
Had a successful project at work? Share it with the community.
Add project
Scoring Chart
TypePoints
Register20
LinkedIn Connect20
Add photo15
Add bio15
Add project20
Write review50
Review is liked20
Add a comment10
Write article20
Ask question10
Answer a question10
Answer is liked10