We are working on MQ, soap and rest based services. Some clients are accessing our services and vice versa.
Operations Officer at a financial services firm with 10,001+ employees
A user-friendly solution that's easy to manage
Pros and Cons
- "It's easy to develop things, and it's easy to handle."
- "Yes IIB help us to shape up our organization in service oriented architecture."
- "I think security should be more simplified."
- "Documentation is not easy to understand."
What is our primary use case?
How has it helped my organization?
Yes IIB help us to shape up our organization in service oriented architecture. Usability has increased and integration has become easier.
What is most valuable?
Multiple protocols support, development environment is user friendly.
What needs improvement?
Documentation is not easy to understand.
There should be inclusion of more and more adapters that make this product more usable.
Buyer's Guide
IBM Integration Bus
June 2026
Learn what your peers think about IBM Integration Bus. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
For how long have I used the solution?
I've been using IBM Integration Bus for four years.
What do I think about the stability of the solution?
IBM Integration Bus is a stable solution. As far as the technical side is concerned, we don't have an issue.
What do I think about the scalability of the solution?
IBM Integration Bus is easy to scale.
How are customer service and support?
IBM technical support is fine, and we have a good relationship with them.
How was the initial setup?
The installation is very simple. I've been working with the Oracle platform as well, and the Oracle platform installation is quite difficult compared to IBM Integration Bus.
What about the implementation team?
We are working in the bank, and we implement everything internally ourselves. We are maintaining it, and we don't have to do too much. We have a separate team for maintenance. We have administrators as well on the operations side. They are looking after it.
What other advice do I have?
When I compare it to other products that are available in the marketplace, I rate it better than others because it's easy to develop things, and it's easy to handle. I also use Oracle, and I prefer IBM Integration Bus to Oracle.
On a scale from one to ten, I would give IBM Integration Bus an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Managing Director at a consultancy with 1-10 employees
Suitable for any size company; content is easily infiltrated in the eclipse infrastructure
Pros and Cons
- "Content is easily infiltrated in the eclipse infrastructure."
- "IBM is offering with the Integration Bus a very robust and stable solution."
- "The solution is too expensive for smaller companies."
- "The solution itself is quite expensive for smaller companies because of a complex architecture setup if you just start."
What is our primary use case?
I'm responsible for Strategy and Architecture for an IT consulting company they are partners with IBM.
What is most valuable?
I like that this solution is suitable for any size company. It's simple to use from a development perspective because the content is easily infiltrated in the eclipse infrastructure. It's also credible in all the application aspects and easy to integrate into the enterprise application landscape. Finally, there is also a good relationship with IBM itself that assists us in implementing. You can really use this architecture but you have to understand the technology itself. It means you can do everything with this technology on condition that implementation is carried out correctly but this is a general term and valid for all solutions on the market. IBM is offering with the Integration Bus a very robust and stable solution.
What needs improvement?
The solution itself is quite expensive for smaller companies because of a complex architecture setup if you just start. Easier and a more plug and playable solution which make an MVP easier in being able to show the value faster to the customer.
For how long have I used the solution?
I've been using this solution for about 10 years in different projects and for different customers.
What do I think about the stability of the solution?
This is a very stable solution.
What do I think about the scalability of the solution?
Scalability depends on the money that you have in your pockets. Technologically speaking, it's a scalable solution.
How are customer service and technical support?
I get good support from the IBM technical people. It also depends on your philosophy, how you implement this. I have a lot of very experienced people, but also a good relationship with the laboratories, which is also sometimes necessary when you're doing something new and a highly sophisticated implementation is required. You need to have a support team for the product development.
How was the initial setup?
The initial setup is straightforward, it's a simple solution.
What's my experience with pricing, setup cost, and licensing?
Evaluate and define a clear architecture, and set up a governance framework that includes a competence center that will take care of the usage, the licenses which will be needed, and do guarantee the reuse of interfaces and components.
What other advice do I have?
I always suggest carrying out a proof of concept each time. People who are able to set this up and also monitor it, will discover how easy it is to customize and to integrate the architecture. The POC creates familiarity and also an understanding of the skill set required.
I would rate this solution an eight out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Buyer's Guide
IBM Integration Bus
June 2026
Learn what your peers think about IBM Integration Bus. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,747 professionals have used our research since 2012.
VP at a computer software company with 201-500 employees
Has a stable interface but the cost is high
Pros and Cons
- "The interface is quite stable."
- "Licensing is too high. It is quite expensive."
What is most valuable?
The interface is quite stable.
What needs improvement?
Licensing is too high. It is quite expensive. We don't have a lot of clients who apply for it because they cannot justify the price. They know it's a good product but it just is too expensive for them. So we have to send them to products that are cheaper.
What do I think about the scalability of the solution?
It's scalable. We don't have that concern for IBM products.
Expanding the product would depend on our client's needs. We don't have any restrictions.
How was the initial setup?
Our installation is quite fast, but the process or the competition of user testing is what takes a longer time. Normally the user has to do a Tableau test, so it's not just the deployment. After the installation, they have to spend time to test.
What other advice do I have?
I would rate IBM Integration Bus a seven out of ten.
We are looking forward to the pricing packaging because we do like the product, but we are don't go for it because the price is too high and we not able to sell it to our customer.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Head of Information Systems Development Department at a financial services firm with 51-200 employees
Good monitoring features, but the support needs to be improved and the price should be lower
Pros and Cons
- "What I like best are the monitoring features."
- "Technical support is something that should be better."
- "The technical support for this product is not very good."
What is our primary use case?
I am a developer and this is one of the products that I use in that capacity.
What is most valuable?
What I like best are the monitoring features.
What needs improvement?
Technical support is something that should be better.
Lowering the price would be an improvement.
The deployment should be easier.
For how long have I used the solution?
I have been working with IBM Integration Bus for approximately three years.
What do I think about the stability of the solution?
This is a stable product.
What do I think about the scalability of the solution?
We have not needed to scale because we use multithreading in the flow.
How are customer service and technical support?
The technical support for this product is not very good. Sometimes, examples we get when we ask support for help do not work.
It also does not have a large community.
Which solution did I use previously and why did I switch?
We did not use a similar product before implementing IBM Integration Bus. In some instances, we have used microservice applications instead.
How was the initial setup?
The deployment is complex and you need to have an experienced administrator.
What's my experience with pricing, setup cost, and licensing?
The price of this product could be lower.
What other advice do I have?
I would rate this solution a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IBM Integration Bus Developer at a comms service provider with 10,001+ employees
Easy to learn, technical support is good, and there is a knowledgeable and helpful community
Pros and Cons
- "The most valuable feature is that it is clear and easy to learn."
- "In summary, I can recommend this product because it is easy and straightforward to learn and use."
- "The interface could be more user-friendly."
What is our primary use case?
We use this product as an integration point between systems. We use it for logging and transformation of data between backend and frontend.
Our use case involves the communications industry.
What is most valuable?
The most valuable feature is that it is clear and easy to learn.
There is a community available where I can find a solution if I am facing a problem.
What needs improvement?
The interface could be more user-friendly.
For how long have I used the solution?
I have been using IBM Integration Bus for about one year.
What do I think about the stability of the solution?
IBM Integration Bus is stable, although it depends on the efficiency of our code, the network stability, and the infrastructure. It will be stable if all of the applications are running efficiently.
How are customer service and technical support?
We have a support agreement that is included with our license and whenever we have a problem, we contact them. In my experience, they provide good support. They also provide good material and documents.
Which solution did I use previously and why did I switch?
I have not used another similar solution by another vendor, although I have been part of projects where other systems had been implemented.
How was the initial setup?
The initial setup is straightforward, especially with Java and EasyCODE.
We make use of tools like bash scripting when we deploy files. When we deploy a single file, it takes about five minutes.
What other advice do I have?
In summary, I can recommend this product because it is easy and straightforward to learn and use. It is also stable and has a good market share. All of the features that I have needed already exist.
If a developer would like to shift and try becoming an integration developer, then this is a good product to work with.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CTO at a tech vendor with 11-50 employees
Great user interface, good technical support, and very stable
Pros and Cons
- "The solution is stable and can scale relatively easily."
- "We've been pleased with the solution's reliability; it's stable, it doesn't crash or freeze, I don't recall facing any bugs or glitches, and it just works well all the time."
- "IBM doesn't really have a very strong community surrounding the product. Most of its direct competitors are open source solutions, and those have an excellent and well-developed community around the tech to help users navigate the ins and outs of the product. IBM is lacking in this area."
- "IBM doesn't really have a very strong community surrounding the product."
What is our primary use case?
The primary use case for the solution is infrastructure optimization. Most times the client wants to optimize their integration infrastructure and they want to simplify it. When they feel home-grown solutions are not scaling well for them in terms of complexity, in terms of speed to market, they look to this solution. Projects take long and they break down all the time. That's when the clients start thinking Integration Bus. It's a solution that offloads all the integrations of their system.
What is most valuable?
The solution offers pretty good pricing.
The technical support is great.
The solution is stable and can scale relatively easily.
The user interface is easy to navigate.
The performance is decent.
The solution offers good dashboards.
The management and monitoring on offer are very good.
What needs improvement?
IBM doesn't really have a very strong community surrounding the product. Most of its direct competitors are open source solutions, and those have an excellent and well-developed community around the tech to help users navigate the ins and outs of the product. IBM is lacking in this area. If they had more of a community, more people would know about the product. They should push to create a developer community around it and make the products more accessible to developers.
I've heard some clients are asking for autoscaling capabilities. It could improve DevOps. They might have something similar in other products, however, if they could introduce it within this product at some small level, it would make many clients happy.
For how long have I used the solution?
We've been using the solution in the company for less than a year.
What do I think about the stability of the solution?
We've been pleased with the solution's reliability. It's stable. It doesn't crash or freeze. I don't recall facing any bugs or glitches. It just works well all the time.
What do I think about the scalability of the solution?
The solution scales quite well. If a company needs to expand it out, they can do so easily.
How are customer service and technical support?
Technical support has been good. They're responsive and knowledgeable. We've been satisfied with their support. It's been great.
How was the initial setup?
The implementation is straightforward. It's not complex. What takes a long time, however, is implementing the workflows or projects. That's where the efforts is. In terms of implementation, the implementation is straightforward. However, building the integration of workflows can be a bit tricky.
You have to pick the right project as the first project, due to the fact that you're introducing a new product inside an organization. The first project is important in terms of setting the stage for understanding the underlying functionality. It shouldn't be too complex. At the same time, it should be impactful enough that you get management support going forward. It should be a project that is big enough whereby you can see the impact of the Integration Bus.
What's my experience with pricing, setup cost, and licensing?
The pricing is pretty good. What they charge isn't unreasonable.
What other advice do I have?
We're IBM partner-resellers.
The reason we've implemented the solution is driven more by our clients' demands. The clients want IBM Integration Bus, or they already have some investment in IBM Integration Bus. We want to build capability in it to support the clients. We don't have a level of experience with the solution.
My personal advice to others is to start small so that you give yourself a good preliminary base that's not too overwhelming. Most clients want to do everything with this solution, which is fine. However, it's always better to start small with a departmental project, as opposed to an enterprise-wide kind of thing. It is better to start small and tackle a practical project and get used to everything before going really big.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Sr. Manager CRM Platform and Integration at PTCL
It's robust and its time to market is very short but the UI should be more user-friendly
Pros and Cons
- "The most valuable feature is that it's robust and its time to market is very short."
- "In terms of improvement, the UI should be more user-friendly."
What is our primary use case?
We use it for migration.
What is most valuable?
The most valuable feature is that it's robust and its time to market is very short.
What needs improvement?
In terms of improvement, the UI should be more user-friendly.
For how long have I used the solution?
I have been using IBM Integration Bus for five years.
What do I think about the stability of the solution?
It's very stable and very easy to scale.
How are customer service and technical support?
We have the VR application version of our support now but they have been very supportive.
How was the initial setup?
The deployment takes about a week or so, it's lengthy.
What's my experience with pricing, setup cost, and licensing?
We're satisfied with the price, it's okay. The terms and everything are decided by the company. It's not a big deal for us.
What other advice do I have?
I would rate it a seven out of ten.
I would recommend it.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
Application Development Team Lead at ProvidusBank
Easy to learn, use, and integrate, and the technical support is good
Pros and Cons
- "The biggest advantage of this solution is that it is very easy to learn, and very easy to build applications."
- "One drawback that I have found is that there are issues with using the Java connector."
What is our primary use case?
We are a financial institution and we are using this solution for the APIs that we provide.
What is most valuable?
The biggest advantage of this solution is that it is very easy to learn, and very easy to build applications. The learning curve is not steep and it is something that you can pick up within about two weeks.
There are a lot of inbuilt interfaces like ISO and SAP. Having all of these interfaces already built makes integration very easy and straightforward.
What needs improvement?
One drawback that I have found is that there are issues with using the Java connector. I was running out of heap space.
For how long have I used the solution?
I have been working with IBM Integration Bus for three years.
What do I think about the stability of the solution?
The stability is fantastic.
What do I think about the scalability of the solution?
With respect to scalability, IBM Integration Bus is very good.
How are customer service and technical support?
I have been in contact with technical support and I found that they were very good.
Which solution did I use previously and why did I switch?
I have not really used any other ESB solutions.
How was the initial setup?
I was not part of the original deployment.
Which other solutions did I evaluate?
I like to view comparisons to see what people have to say about similar products because I have just recently changed jobs and my new company is trying to purchase an ESB. Although I fully recommend IBM Integration Bus, I think it is important to look and see if other solutions may be better.
What other advice do I have?
Generally speaking, this is a very good product. It is easy to learn and use, and it is robust as well.
I would rate this solution a nine out of ten
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Executive Officer at Customersoft Innovation
Has the ability to be deployed without rewriting the code
Pros and Cons
- "It has the ability to be deployed without rewriting the code."
- "It's stable across multiple platforms and across multiple applications."
- "I would like for them to make the training much easier."
What is our primary use case?
We implement this solution for our customers.
What is most valuable?
It has the ability to be deployed without rewriting the code.
What needs improvement?
I would like for them to make the training much easier. Once you work with a sphere of people that can integrate the solution, then it's stable. But just to educate people, it's not that easy to do. It's not easy content to teach people.
For how long have I used the solution?
I have been using it for over ten years.
How are customer service and technical support?
I have only contacted their support for implementing application integration.
Overall, they're good. They're able to replenish and reboot the data much easier.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
IBM is huge once you start it up. There's not a lot of coding, not a lot of method to the mapping, and they have the need for application software management.
I'd rate it a nine out of 10. It's stable across multiple platforms and across multiple applications. They're very strong and a trusted brand. They are patient and good friends. One of the only challenges is that it is hard to teach people.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Senior Software Engineer at a computer software company with 10,001+ employees
Integrates well with other solutions and has an easy initial setup
Pros and Cons
- "The integration with other tools is excellent. It integrates well with batch issues."
- "The solution is very stable; we haven't found any bugs or glitches, there haven't been crashes, and it's quite reliable."
- "IBM could improve its connectivity."
What is our primary use case?
The solution is primarily a middleware. It's security-enabled and we are using the same credentials for development. We plan on making a backend to handle growing requests.
What is most valuable?
The solution is similar to Adobe X Pro. We can intersect with any of those items.
The scalability is very good.
The integration with other tools is excellent. It integrates well with batch issues.
Overall, the solution works very well.
What needs improvement?
IBM could improve its connectivity.
The solution needs to be better integrated with the cloud version of the solution.
The solution is constrained by the environment - whether it's on-premises or the cloud. The cloud seems to be more adaptable.
For how long have I used the solution?
I've been using the solution since 2014.
What do I think about the stability of the solution?
The solution is very stable. We haven't found any bugs or glitches. There haven't been crashes. It's quite reliable.
What do I think about the scalability of the solution?
We have more than 20 people that use the solution. We use it on a daily basis. The scalability is good and is simple to expand as necessary.
Which solution did I use previously and why did I switch?
I didn't previously use a different solution.
How was the initial setup?
The initial setup is simple enough. Right now, in its entirety, the download is very simple. It's actually a one-click solution.
Deployment takes very little time. It depends mostly on the load and what we are pushing out. However, it usually takes a matter of seconds.
We have 14 people in general on our team using the solution, and they are all able to perform maintenance.
What about the implementation team?
I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
I don't have any information about licensing or costs. It's not something that I am in charge of.
What other advice do I have?
We're just IBM customers. We're not partners and we don't have a relationship with the company.
In terms of on-premises vs cloud, I'd suggest users go to the cloud. It obviously depends on the market and the adoption rate.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: June 2026
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