IBM Tivoli Identity Manager [EOL] Reviews and Pricing

it_user702297

Manager at a tech services company with 5,001-10,000 employees

Jul 21, 2017

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Valuable features include high availability and an integration tool for customized applications

What is most valuable?

Valuable features include architecture, high availability, and integration tool for customized applications.

For how long have I used the solution?

We have been using this solution since 2006 (from version 4.5).

What was my experience with deployment of the solution?

We encountered some manageable issues.

What do I think about the stability of the solution?

There were no stability issues. This is one of the most solid product features. When correctly configured and tuned, it can scale up to 100,000 operations per day with a simple HA infrastructure.

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What do I think about the scalability of the solution?

There were no scalability issues.

How are customer service and support?

Customer Service:

Customer service is good. They are a bit slow in the first part, but when correctly addressed, the support can solve every problem and also with a dedicated fix to be applied.

Technical Support:

Technical support is excellent.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are an IBM Business Partner.

it_user192318

Director of Technical Communication at a media company with 51-200 employees

Feb 10, 2015

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I'd like to see a TIM Windows version but we can centrally control access to the various applications we support.

What is most valuable?

The ability to suspend/restore user accounts across multiple products over which Tivoli controls security.

How has it helped my organization?

Mainly that it enables us to centrally control access to the various applications we support.

What needs improvement?

Personally, I'd like to see a TIM Windows version. I'd also like to see a more user-intuitive interface. I remember the difference in UIs being a bit stark when migrating from Tivoli 4.x to 5.x.

For how long have I used the solution?

I've used it in a specialized role (restricted access) for seven and a half years.

What do I think about the stability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution used.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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User Provisioning Software

April 2025

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851,604 professionals have used our research since 2012.

it_user184635

Senior Associate at a tech services company with 1,001-5,000 employees

Jan 22, 2015

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UI could be more user friendly and it could allow more customization.

What is most valuable?

Provisioning Policies
JS Extensions
Web Services

How has it helped my organization?

The provisioning is now automated via TIM.

What needs improvement?

UI could be more user friendly and it could allow more customization.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

Yes, memory (heap) needs to fined tuned.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Level One and Two are not so good, Level Three support is good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Not very complex.

What about the implementation team?

In house implementation.

What other advice do I have?

We are going to implement the latest version and I would recommend doing this.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user181986

Assistant Manager at a financial services firm with 10,001+ employees

Jan 15, 2015

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Easy to use work flows. The UI needs to be more customizable.

What is most valuable?

Easy to use work flows
Adapter development

How has it helped my organization?

Quick on-boarding and off-boarding.

What needs improvement?

UI needs to be more customizable.

For how long have I used the solution?

Four years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It was complex.

What about the implementation team?

We used a vendor whose expertise was intermediate.

What other advice do I have?

Go for it as it is one the best solutions in its class for identity management.

Disclosure: My company has a business relationship with this vendor other than being a customer: Business Partner

it_user201048

Security Solution Specialist with 201-500 employees

Feb 27, 2015

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It needs a business user oriented UI but the connector to various target systems is a valuable feature.

What is most valuable?

Provisioning
Workflow
Connector to various target systems

How has it helped my organization?

Automation in account provisioning
Approval
Unwanted access to the groups
Consolidated reports

What needs improvement?

Business user oriented UI
Inclusion of access governance in the same UI

For how long have I used the solution?

I've used it for two years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

10/10 - the best.

Technical Support:

10/10 - the best.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

Little complicated - needs technical skills to setup - later version are being moved to appliances.

What was our ROI?

On-going.

What other advice do I have?

Bring implementation people who understand the domain.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user185871

Security Developer at a tech services company with 51-200 employees

Jan 26, 2015

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Sometimes ITIM bus doesn't configure properly but I've found account workflows to be valuable.

What is most valuable?

Account Workflows.

How has it helped my organization?

It reduced the help desk support calls and reduced password sync issues.

What needs improvement?

ITIM/ISIM pre-installation may take some time. User need to create itim instances manually. IBM can bundle all the pre-installation components and make a single installation package.

For how long have I used the solution?

Three years.

What was my experience with deployment of the solution?

No issues encountered,

What do I think about the stability of the solution?

Sometimes ITIM bus doesn't configure properly. Need to monitor the system health periodically

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

Very good.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It is straightforward,

What about the implementation team?

Implemented in house.

What was our ROI?

It reduced the help desk support calls and therefore, saved help desk resource time

Which other solutions did I evaluate?

Yes we also looked at Oracle products.

What other advice do I have?

It is a very good product and easy to maintain accounts and easy to integrate with target system.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user183126Senior Software Engineer at HCL Technologies

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Apr 14, 2015

The issue in ITIM buses is mainly due to the any network glitch between WAS and Database server, which blocks all the requests from ITIM. And ITIM keep blocking all new requests till the time previous requests have not been cleared from WAS which is present in the form of Translog ( from all the servers of the clustered nodes). Whole process requires complete restart of WAS servers and ITIM Database. This is more frequent issue in Windows environment than Linux\Unix environment. IBM should look into this as it is known issue and should provide some permanent fix for this.