What is our primary use case?
We are using Microsoft Security Copilot to summarize the discussions we have during calls. We also use it to rephrase different emails, and for PowerPoint presentations to reorder slides and manage information. We are exploring ways to extend its capabilities.
What is most valuable?
Microsoft Security Copilot's ability to understand and summarize information, particularly emails, is highly valuable. As I am managing a larger department, it allows me to receive summaries of emails, which significantly saves time when dealing with numerous unread emails. Additionally, the capability to generate input and generate information for use in presentations is very useful. Another valuable feature is its seamless integration with other Microsoft solutions, enhancing the efficiency of our operations.
What needs improvement?
It would be beneficial if Microsoft Security Copilot could work across multiple systems. For example, I would like it to automatically transfer information from Outlook to PowerPoint. At the moment, this feature is not available.
For how long have I used the solution?
We have been using Microsoft Security Copilot for approximately one month to one and a half months. It is a fairly new implementation for our company.
What do I think about the stability of the solution?
Microsoft Security Copilot is stable at the moment. We have not experienced any glitches, latency issues, or performance problems.
What do I think about the scalability of the solution?
We are an enterprise with around eighty people, and we have been able to offer Microsoft Security Copilot to all of them simultaneously. It seems to be quite easy to scale.
How are customer service and support?
I do not handle IT systems directly, but we have been using Microsoft products for some time without major issues. I assume the support is good as we have never encountered significant problems. When issues arise, our IT personnel manage the situation effectively.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Salesforce but found it challenging to input all necessary information into the platform. My team decided to switch to a simpler solution, a shared Excel file, which is more accessible for our sales team. We plan to explore a new solution called Drago.
How was the initial setup?
I presume the installation of Microsoft Security Copilot was very easy as my IT team handled it. It appears that one person managed the installation efficiently.
What about the implementation team?
Our IT team handled the installation of Microsoft Security Copilot. One person was sufficient for the task, and they managed it well.
What was our ROI?
While I haven't seen financial savings, the time saved for making summaries and understanding information through Microsoft Security Copilot is significant. For instance, the summary capability saves me fifty percent of the processing time on emails.
What's my experience with pricing, setup cost, and licensing?
I did not handle the acquisition or tender for Microsoft Security Copilot, so I cannot compare the pricing to other products. However, the assistance it provides us suggests that it is worth the price.
What other advice do I have?
I would rate Microsoft Security Copilot ten points on a scale of one to ten because we are very satisfied with it. It meets our needs without significant issues.
Which deployment model are you using for this solution?
Other
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.