We use the product for financial transaction monitoring.
Monitoring Engineer at a tech vendor with 10,001+ employees
Stable platform with a scalable monitoring system
Pros and Cons
- "Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
- "There is a need for a more comprehensive overview of exporters, especially when dealing with many of them."
What is our primary use case?
What is most valuable?
Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring. The integration with long-term storage solutions like VictoriaMetrics is a valuable feature.
What needs improvement?
There is a need for a more comprehensive overview of exporters, especially when dealing with many of them. We currently deal with 20 exporters; sometimes, the labels don't match. Clarity and detailed information on relabeling would benefit users, including explanations on enabling different behaviors and understanding labeling methods.
There could be more granular UI and integration with Grafana. The metric inventory and dictionary could be simpler to understand with a flexible UI. Additionally, they should provide support drill-down selection for Grafana, similar to Azure Monitor.
For how long have I used the solution?
We have been using Prometheus for more than three years.
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What do I think about the stability of the solution?
It is a stable platform. However, sometimes we encounter stability issues with Kubernetes environment configuration.
What do I think about the scalability of the solution?
The product is suitable for enterprise businesses.
How are customer service and support?
I found a lot of good support articles and case studies. I have a positive opinion about the technical support services.
Which solution did I use previously and why did I switch?
My previous company used InfluxDB. In comparison, Prometheus has a much better and more scalable monitoring system.
How was the initial setup?
The complexity of the initial setup depends on the particular task. The deployment time varies from a few minutes to a few days per project requirement, including development, staging, and production. The time for data pipeline creation also varies as per different parameters. We have a team of more than 20 executives to monitor the process. Further, it is easy to maintain.
Which other solutions did I evaluate?
We evaluated Dynatrace or other APM solutions.
What other advice do I have?
We managed services in Azure and AWS. Prometheus is a better product than other native monitoring systems. It provides an efficient bridge between multi-cloud infrastructure. I rate it a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
DevOps II Engineer at a computer software company with 51-200 employees
An open-source solution that has rich documentation and good Slack community support
Pros and Cons
- "Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."
- "Prometheus can be initially difficult for users since it has its query language, PromQL. The minimalistic interface is complicated to understand. They need to improve their interface so that users who don't know PromQL can also use it. You can only leverage the tool when you know PromQL."
What is our primary use case?
We use the solution to understand different metrics: RAM usage, CPU usage, application utilization, application performance, container metrics, port metrics, and network metrics.
What is most valuable?
Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure.
It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it.
What needs improvement?
Prometheus can be initially difficult for users since it has its query language, PromQL. The minimalistic interface is complicated to understand. They need to improve their interface so that users who don't know PromQL can also use it. You can only leverage the tool when you know PromQL.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
Prometheus is very stable.
What do I think about the scalability of the solution?
The solution is lightweight, and you can scale it however you want. It is used mainly by our DevOps team, which consists of 10-20 people.
How are customer service and support?
We haven't contacted the tech support team yet. The tool has rich documentation and a good Slack community. It is a mature tool, and there are a lot of people who have used it. You can get answers to any query or confusion from them.
How was the initial setup?
Prometheus' deployment is easy and can be completed in seconds.
What's my experience with pricing, setup cost, and licensing?
Prometheus has both licensed and open-source versions. Most people use the open-source version. The licensing costs are not expensive.
What other advice do I have?
I rate the product a nine out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Head Of Operations at a tech vendor with 10,001+ employees
Open source, good for monitoring purposes and scalable
Pros and Cons
- "The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
What is our primary use case?
Prometheus is an open-source monitoring system, but Amazon offers a managed service that takes care of all the setup and maintenance for us.
We also use Grafana on top of Prometheus to create dashboards that visualize the metrics collected by Prometheus. This is a common setup that many companies use for monitoring their containerized workloads.
We go and see the metrics for any issues with our code. You get to know CPU consumption, memory consumption, all that. That's how we use it for monitoring purposes.
What is most valuable?
The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph. And that's similar to what New Relic also gave. So, it's in tandem with Grafana to experience the UI. We have a graph and a software dashboard. We see all the metrics.
What needs improvement?
There is always room for improvement.
In future releases, I would like to see more automation. For example, Prometheus automatically picks up some of the metrics from the infrastructure or from the application using its own plugins that it deploys.
For how long have I used the solution?
I have been using this tool for around three years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
From a scalability point of view, it's pretty scalable because we are using it for multiple applications and for multiple applications.
We are on a Kubernetes cluster. We are on a multiple-names basis. So it's pretty scalable. It depends on how you use it. I did a POC long back, so for Amazon, that's pretty much scalable. That's why people use managed services because Amazon or any cloud vendor is responsible for scaling up and scaling down as we are using it. So the management is scalable, for sure.
We have around 200 end-users using this solution in my team.
How was the initial setup?
Prometheus installation is pretty easy. We are using the managed one from Amazon. So that's easy. You don't have to install anything. It comes as a service, like a software service from AWS. But even then, installing that, I've done it long back. It's not complex; it's pretty easy.
The deployment doesn't take more than half an hour. However, for any unmanaged solution, you have to maintain it. For example, there will be updates to the solution on your end. But if you're using the managed ones from Amazon, you don't have to worry about those updates. Maintenance: that mechanism will take care of it. You just have to use it and consume it.
What's my experience with pricing, setup cost, and licensing?
Prometheus is open source, so you can install it on your own or use a managed service like Amazon Managed Prometheus. We chose to use a managed service because it's easier to manage and scale.
We have the open-source version, so we don't pay for it.
What other advice do I have?
Overall, I would rate the solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Development Engineer I / Backend Engineer at a computer software company with 51-200 employees
Efficiently monitors all my applications
Pros and Cons
- "The best thing about Prometheus is its integration."
- "Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
What is our primary use case?
I use Prometheus to monitor my application, system, and database.
What is most valuable?
The best thing about Prometheus is its integration. It's completely flexible and customizable, which is great. You have a lot of flexibility with Prometheus.
What needs improvement?
Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard. The graphs displayed in Prometheus are not well-animated, so that is the area Prometheus can work on to make it more precise and better.
In the future release, logs are the thing I would add here. Currently, Prometheus does not have anything to log in to an application. So, I would definitely like to add that feature. Additionally, Prometheus has a lot of exporters, but they do not have any exporters for a database except MySQL. So, I would like to add more exporters for other data sources like databases.
For how long have I used the solution?
I have been using this solution for three months now. I am using the latest version of Prometheus. The previous version I used was 2.43.0.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
Prometheus is a scalable product.
How are customer service and support?
Prometheus is an open source tech. You can go over to the online community for support, and your queries will be answered.
How was the initial setup?
It's an easy setup. I would rate it a three on a scale of one to ten, where one is very easy, and ten is very complex. The whole setup took around a week.
What other advice do I have?
I would say that you can use Prometheus as it's definitely good to work with, and if you need any support from me, you can definitely contact me.
Overall, I would rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Buyer at a tech services company with 501-1,000 employees
A powerful open-source monitoring and alerting toolkit that excels at collecting, querying, and visualizing metrics
Pros and Cons
- "It is highly valuable as it serves as the foundation for our infrastructure monitoring tools."
- "The interface is not particularly user-friendly and that could be improved."
What is our primary use case?
We use it for monitoring our infrastructure metrics.
How has it helped my organization?
It is highly valuable as it serves as the foundation for our infrastructure monitoring tools.
What is most valuable?
The installation process proved to be exceptionally straightforward.
What needs improvement?
The interface is not particularly user-friendly and that could be improved.
For how long have I used the solution?
We have been using it for two years.
What do I think about the stability of the solution?
I would rate its stability abilities eight out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities eight out of ten.
How was the initial setup?
The initial setup was straightforward, thanks to our utilization of the Kubernetes operator.
What was our ROI?
In terms of ROI, you can potentially save a few weeks, or perhaps two to three days, depending on the use case.
Which other solutions did I evaluate?
We evaluated Elastic and Kibana.
What other advice do I have?
I recommend it because it's an incredibly useful tool, and its installation and usage are very straightforward. Overall, I would rate it eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Software Engineer at a retailer with 10,001+ employees
Plenty of functions, highly scalable, and helps understand application behavior
Pros and Cons
- "The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure."
- "A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."
What is our primary use case?
In order to have a visuality from Grafana, we create the metrics using Prometheus. Prometheus pushes all these metrics to Grafana. After scraping all the metrics and plotting them on a graph using Grafana, then we used Prometheus as middleware for getting all the metrics from all our applications and infrastructure.
How has it helped my organization?
We use Prometheus with Grafana and without either of them, it would not fit our use case.
What is most valuable?
The most valuable features of Prometheus are the many functions available. The functions are helpful for understanding the behavior of applications and infrastructure.
What needs improvement?
A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated.
For how long have I used the solution?
I have been using Prometheus for a couple of years.
What do I think about the stability of the solution?
We have experienced some performance issues, but I cannot say for certain whether it is due to Prometheus or if it is a result of our infrastructure. During these instances, we have noticed that the mix of metrics can become disrupted for a period of time due to high levels of CPU utilization or other factors. As a result, we are unable to retrieve metrics during these instances. This has been a challenge that I have faced while using Prometheus. It is unclear whether there is a solution, such as a resource optimization, that could help to alleviate these issues. However, it is expected that the utilization of resources should improve as the number of metrics that we scrape increases.
I rate Prometheus an eight out of ten.
What do I think about the scalability of the solution?
I rate the scalability of Prometheus a ten out of ten.
How was the initial setup?
The initial setup should be relatively uncomplicated. I haven't personally dealt with the implementation aspect but based on my previous experiences, we utilized Prometheus and Grafana together in our Kubernetes cluster. Thus, we were able to deploy it with ease, all within one unified operation.
What about the implementation team?
We did the implementation of the solution in-house.
What was our ROI?
We have received a return on investment using Prometheus.
What's my experience with pricing, setup cost, and licensing?
The solution is open source.
What other advice do I have?
Prometheus, similar to Grafana, is incredibly useful and effective, particularly when you become more familiar with its functions and capabilities. By developing a stronger understanding of the functions utilized by Prometheus, it becomes much easier to extract relevant metrics and create visually appealing graphs. Thus, it is recommended that users invest time in learning and mastering these functions for optimal results.
I rate Prometheus an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Principal Engineer at a financial services firm with 10,001+ employees
A stable solution that has lightweight configuration functions
Pros and Cons
- "I like its lightweight configuration functions."
- "There isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues."
What is our primary use case?
We mainly use it for server monitoring and exposing the metrics format.
What is most valuable?
I like its lightweight configuration functions.
What needs improvement?
There are multiple solutions that we use alongside Prometheus while working. These include AM Solutions and Grafana. These are different systems that are logged into and have different technologies and spaces. However, it is difficult to navigate through them at times, so a single dashboard will be something that will be appreciated.
Moreover, there isn’t much clarity regarding the issues that happen at the server end. It is a push model and from the client’s point of view, it needs to look better and solve remote issues.
For how long have I used the solution?
I have been using Prometheus for more than an year.
What do I think about the stability of the solution?
The stability is alright and I don’t see any issues. I will give it a seven out of ten as there are some remote issues.
How are customer service and support?
We have a technical department and an internal platform team who contact them on our behalf.
Which solution did I use previously and why did I switch?
Comparing AppDynamics with Prometheus, AppDynamics has a full suite of solutions, whereas Prometheus is mainly used for monitoring purposes.
What about the implementation team?
We have the solution deployed by a Grafana vendor who made it a cloud version.
What other advice do I have?
It is a good solution overall, so I can rate it a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering Manager at a wellness & fitness company with 501-1,000 employees
A stable, scalable solution that helps us scale our products and services
Pros and Cons
- "The solution helps us to scale our products and services, and it helps me by gathering those metrics."
- "The DSL could be improved."
What is our primary use case?
We use Prometheus to gather business and service metrics so that we can export and visualize them through other tools like Grafana.
What is most valuable?
The solution helps us to scale our products and services, and it helps me by gathering those metrics.
What needs improvement?
The DSL could be improved.
For how long have I used the solution?
I have been using the solution for three to four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable; our engineering team of 80 staff members uses it, and three staff are responsible for maintenance.
How was the initial setup?
The initial setup is straightforward.
Which other solutions did I evaluate?
We didn't evaluate other options. We went straight for Prometheus.
What other advice do I have?
I would rate this solution eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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