What is our primary use case?
I use Qualys Web Application Scanning for various customers both within and outside the country.
Our clients are mainly from the education and banking sectors, where we support them with financial and backend services.
How has it helped my organization?
Qualys Web Application Scanning (WAS) is a DAST tool. It stands for Dynamic Application Security Testing. Unlike SAST (Static Application Security Testing) tools, WAS doesn't examine source code. Instead, it interacts with your web application like a real user, analyzing its responses to identify vulnerabilities.
Qualys WAS also integrates with WAF (Web Application Firewall) solutions, including potentially your company's standard WAF or Security Assertion Markup Language (SAML) interface.
What is most valuable?
The vulnerability management feature is a strong one. And also the patch management feature.
Qualys integrates with Endpoint Detection and Response (EDR) for malware detection. EDR continuously monitors endpoints and takes snapshots of all of the endpoints and assets. Any changes are collected and sent to the cloud every four hours.
EDR also provides other capabilities like incident response and campaign identification. If malware is detected, the user can get remediation steps and send alerts to the system. It also provides forensic reports if there is a need for more detailed reports from the endpoints.
Qualys is easy to use as there's no hardware to manage because it's fully cloud-based. Once the platform is installed, you can access all of our services.
The application product integration, especially integrating Qualys with the DevOps environment like Jenkins, is straightforward. It facilitates continuous testing and integration, allowing us to perform scans on a weekly or monthly basis efficiently.
What needs improvement?
One area for improvement is the application scan interface. Although recent updates have introduced some features, there's a gap in supporting standards beyond OWASP.
Currently, there isn't an option to select or integrate other security standards directly within the platform, which limits the scope of scans to primarily OWASP. For broader compliance, custom integrations are required, which is a cumbersome process.
The platform primarily supports OWASP standards for scanning. If an organization needs to comply with other standards, such as ISO or NIST, there's no straightforward option to select these within the scanning interface.
This limitation requires custom solutions to meet other compliance requirements, which is not ideal.
Qualys should enhance its interface to allow users to easily select and scan according to multiple standards, not just OWASP. This includes both internal and external scans, providing a more flexible and comprehensive approach to web application security.
In addition to choosing standards, there's a distinction between internal and external scanning processes that could be streamlined.
Currently, for internal scanning, specific configurations and scanner appliances need to be deployed within the network, which differs from the simpler setup for external scans. This dual process complicates the setup for comprehensive scanning coverage.
The process should be simplified to eliminate the need for two distinct setups for internal and external scans within Qualys.
For how long have I used the solution?
I've been working with it for about a year.
What do I think about the stability of the solution?
Based on my experience, it's highly stable. I haven't encountered significant issues or disruptions in service, indicating a strong and reliable platform.
I would rate the stability a nine out of ten.
What do I think about the scalability of the solution?
Qualys, being cloud-based, offers excellent scalability. Whenever we need to scale up, we can easily configure settings in the backend. And add licenses for more users.
It allows for easy adjustments to your security needs without the need for physical hardware, facilitating seamless scaling up or down according to your organization's requirements.
In my team, we have a focused group working with Qualys. However, our organization serves a broader range of clients, including small to medium-sized businesses, leveraging Qualys for their security needs.
How are customer service and support?
Qualys provides a dedicated support channel for addressing any issues that arise. The process of raising support tickets is straightforward, and in my experience, the response has been efficient and helpful in resolving issues.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I'm aware of Fortify On Demand but haven't used it. Our company only holds licenses for Fortify SaaS and DaaS.
How was the initial setup?
The setup varies based on whether the scanning is for internal or external purposes. Each has its specific requirements and configurations, such as deploying scanner appliances for internal scans.
Therefore, it's not just a single score; the complexity can range, especially if internal scans are considered, which require more setup.
Qualys offers two deployment methods for web application scanning: internal and external. For internal scans, a scanner can be installed on your network to scan internal applications.
For external scans, Qualys utilizes cloud-based scanners to scan publicly accessible web applications without requiring any installation on your end.
What about the implementation team?
The deployment time can vary but generally, it doesn't take more than one to two hours to get up and running, depending on the specifics of the setup required.
What's my experience with pricing, setup cost, and licensing?
From my perspective, it is a budget-friendly option. Qualys offers good value for the features and protection it provides. The pricing seems reasonable, considering the comprehensive security solutions it offers.
What other advice do I have?
For those considering Qualys, it's important to understand how it fits into their overall security strategy, especially regarding web application and firewall (WAF) security.
It's crucial to grasp the full capabilities of Qualys to make an informed decision. I'd advise understanding the product thoroughly to see if it aligns with your security needs.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: