We use this solution for bot mitigation. We run a dedicated server to manage a high-traffic website that draws a lot of attention from bots.
Works
There are webmasters who do this manually, but we don't want to spend our time doing that kind of whack-a-mole.
What is our primary use case?
How has it helped my organization?
Bots have become more prevalent and insidious over the years. We use ShieldSquare as a gateway to filter traffic, letting the good bots and real users in while keeping the bad bots out. There are webmasters who do this manually, but we don't want to spend our time doing that kind of whack-a-mole. The other big upside is in preventing scrappers. We publish a lot of original content, and without this protection, there is a feeding frenzy on it that could result in search engines listing the scrapper sites higher with our own content.
What is most valuable?
The reporting is excellent, providing a nice overview of what's coming at us. Along with Google analytics, it helps us get an understanding of our traffic. We've also found the whitelist feature handy, which allows us to crawl our own site without being blocked.
What needs improvement?
This is always evolving, but somehow quarantining bots or sticking them in a honeypot so they can't pound the API would be helpful. The bots, of course, are always evolving.
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Radware Bot Manager
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For how long have I used the solution?
I have been using this solution for about eight years.
What do I think about the stability of the solution?
I haven't had a problem with any downtime.
What do I think about the scalability of the solution?
We've had to scale it up, and it was not a problem.
How are customer service and support?
It's been excellent. The recent support was very helpful.
Which solution did I use previously and why did I switch?
We did this ourselves using firewalls and other tools, but it proved a losing battle.
How was the initial setup?
The initial setup for us was a long time ago. I remember it requiring a bit of effort, but getting the help we needed.
What about the implementation team?
We implemented this solution in-house.
What was our ROI?
I can't provide a solid number, but for what we save in resources and what we get from listing protection, it is certainly worth it.
What's my experience with pricing, setup cost, and licensing?
We didn't hit any traps. This company has been very honest and helpful. I'd suggest letting them make recommendations.
Which other solutions did I evaluate?
We evaluated solutions a while ago, but I think we looked into Incapsula and a few others.
What other advice do I have?
They've been great during transitions, like when we've had to move servers. Thye provided excellent support. They're very tenacious about getting problems solved, even when it means digging deep.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 30, 2024
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Managing Director at a tech services company with 1-10 employees
Reducing Price and Content Scraping and at the same time freeing server resources and offering a better user experience
What is our primary use case?
Reducing Price and Content Scraping and at the same time freeing server resources and offering a better user experience
How has it helped my organization?
The ShieldSquare bot mitigation solution helps us to avert product and price scraping attempts by malicious bots. They not only help us in eliminate the bot attacks, but they also provide us with comprehensive reports on bots intent and their activity on our site. ShieldSquare ensured that genuine users are not affected in the complete process.
What is most valuable?
We were confronting bots that were illegally scraping price and product listing on our website. We were finding it difficult to filter and eliminate the highly sophisticated bots because of their continually changing approaches. After evaluating several solutions, we decided to deploy ShieldSquare’s non-intrusive API based bot mitigation solution. ShieldSquare helped us in averting the scraping attempts by bad bots and provided us with the detailed analytics of bot traffic on our site.
What needs improvement?
There is very little to improve as the package is complete as in it does everything required of it. Only improvements could be made with the reporting down to a page level.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
No issues.
What do I think about the scalability of the solution?
No issues.
How are customer service and technical support?
All good.
Which solution did I use previously and why did I switch?
We used our own internal system which could not cope with the volume of bots hitting our site.
How was the initial setup?
Simple.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
Set up was a breeze, cost is superb.
Which other solutions did I evaluate?
No.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Learn More: Questions:
- Is Radware Bot Manager compatible with other security solutions or, like web application firewalls (WAFs) or content delivery networks (CDNs)?
- Can Radware Bot Manager handle high traffic volumes without affecting website or application performance?
- What is a Bot Manager? How does it differ from WAF?
- What are some of the advantages and disadvantages of bot management software I should be aware of?
- Is there a chance that a normal bot can be confused with a malicious one?
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- Why is Bot Management important for companies?