We primarily use the solution for endpoint encryption. It's used on devices such as desktops and laptops.
Cyber Security Engineer at a security firm with 11-50 employees
Reliable with good encryption but needs a better interface
Pros and Cons
- "The disk encryption is great."
- "Compared to Bitlocker or McAfee Disk Encryption, it's not quite as robust."
What is our primary use case?
How has it helped my organization?
The encryption part basically is a fundamental part of encrypting our disks so as to avoid any data spill or breach. The productivity is the same as all encryption vendors. Even the technique of encryptions is all the same if compared to McAfee or other drive encryptions. However, having something on offer that can lock our drives is great.
The hassle comes in whenever you need to decrypt back your assets before leaving the company.
What is most valuable?
Encryption-wise it is good. The disk encryption is great.
It's pretty comparable to other products.
The initial setup is mostly straightforward.
It's scalable.
The product is largely stable.
What needs improvement?
It's not a full, complete set. Compared to Bitlocker or McAfee Disk Encryption, it's not quite as robust.
The interface could be better. It would be better if we could control how we actually view that status.
The product visibility could improve. Managing the endpoints could be better.
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June 2025

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For how long have I used the solution?
I've worked with the solution for about a year or more.
What do I think about the stability of the solution?
The stability is okay It's stable enough. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I haven't escalated anything to support just yet.
Which solution did I use previously and why did I switch?
I'm also using Bitlocker and McAfee Disk Encryption.
How was the initial setup?
Although the setup is largely straightforward, there can be some complexity. It's a moderate setup process.
The deployment typically takes 15 to 20 minutes. It's pretty quick.
The solution is not difficult to maintain.
What's my experience with pricing, setup cost, and licensing?
I don't handle any aspects of the pricing or licensing. I'm more on the technical side.
What other advice do I have?
I'm an end-user. I do integrations with other endpoint protection solutions as well.
I'm dealing with the latest version.
The product is good. That said, if you focus on only endpoint encryption, then Trend Micro doesn't give you the full scope. There are other vendors outside that only focus on encryption. It's a good product for startups or for starting to learn about encryption. I don't really see this as a complete full endpoint encryption solution.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Integrator

CEO at Haniya Technologies
An encryption tool that is easy to install and configure
Pros and Cons
- "Encryption is the basic feature, and that is what I like about it. I also like that it is kind of easy to install and easy to configure."
- "In the next release, it would be better if it was more user-friendly. It is a little complicated for the average technical person. If they can make it more user-friendly, it would be much easier and more helpful."
What is our primary use case?
We use encryption to secure data and devices. In case you lose your device or your data, this is a major feature that covers everything through encryption.
What is most valuable?
Encryption is the basic feature, and that is what I like about it. I also like that it is kind of easy to install and easy to configure.
What needs improvement?
In the next release, it would be better if it was more user-friendly. It is a little complicated for the average technical person. If they can make it more user-friendly, it would be much easier and more helpful.
For how long have I used the solution?
I have been using Trend Micro Endpoint Encryption for two to three years.
What do I think about the stability of the solution?
Trend Micro Endpoint Encryption is quite stable.
What do I think about the scalability of the solution?
Trend Micro Endpoint Encryption is scalable in the sense that if you want to add a different security product with Trend Micro Endpoint Encryption, you can do it. We have about 30 to 40 clients using this solution.
How are customer service and support?
When we receive a call for technical support, we usually take care of it from our end. We go to the distributor if we cannot solve the issue. We hardly go to Trend Micro itself for support.
How was the initial setup?
Trend Micro Endpoint Encryption is kind of easy to install and easy to configure. It takes about a day or two to implement this solution. One person can implement and maintain this solution.
What's my experience with pricing, setup cost, and licensing?
You have to pay for the license annually.
What other advice do I have?
I would recommend this solution to potential users. If they are going for endpoint security, it is also advantageous to have encryption. They would not have to pay anything extra as they are already paying for endpoint security. But if they want to go for encryption separately, it will cost you a little more.
On a scale from one to ten, I would give Trend Micro Endpoint Encryption an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer.
Buyer's Guide
Trend Micro Endpoint Encryption
June 2025

Learn what your peers think about Trend Micro Endpoint Encryption. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Solutions Architect at NGN
Good more MSPs but the security features can use improvement
What is our primary use case?
We use the solution for security features. Trend Micro has an MSP portal where you can create customer accounts, assign some licenses, and make your customers use those licenses from a portal. Trend Micro is ahead of its competitors in providing MSP services to customers.
What is most valuable?
Trend Micro Endpoint Encryption is stable and easy to use. It's very useful for an MSP company, making it easy and efficient to work.
What needs improvement?
Security features could be improved.
For how long have I used the solution?
I have been using Trend Micro Endpoint Encryption for one year.
What do I think about the stability of the solution?
The product is very stable.
What do I think about the scalability of the solution?
The solution is scalable because it doesn't require an on-premise server installed. Everything is being monitored and managed from the cloud portal, irrespective of the number of agents. You can manage all from one portal.
How are customer service and support?
Vendors are locally present in our country. We contact them via email, etc. We are very flexible with vendor support.
How was the initial setup?
The initial setup is straightforward. One person is enough for it.
An MSP company creates customer accounts from Trend Micro's MSP portal. Then, the customer gets the key. After that, they can log in to the Trend Micro portal. They will see the agent to be downloaded for Windows and Linux. It takes about two or three minutes to deploy.
What about the implementation team?
Deployment can be done by yourself.
What's my experience with pricing, setup cost, and licensing?
The MSP's model or licensing is global and has very reasonable prices. Also, the perpetual license model is reasonable. It's cheap for the assembly companies. Licensing is very straightforward.
What other advice do I have?
More than five to ten technical persons are using the support. We will be able to sell those agents to more than 20 companies.
Only one technical guy is enough for a large company for the installation and the management. Many logs, alarms, and entries are happening in the portal regarding management.
Trend Micro can be a viable option for SMBs looking for a basic EDR or PRT solution. However, for larger organizations or those with highly complex security needs demanding advanced services and sophisticated department knowledge, Trend Micro's capabilities might not be sufficient.
Overall, I rate the solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Infrastructure Analyst - Full at Zanini
It provides robust protection against attacks and malware
Pros and Cons
- "Trend Micro provides good overall protection. It has saved us from a few attacks and malware."
- "The user interface is a little challenging, especially for beginners. It's hard for new users to understand how to configure the correct access for each company function."
What is most valuable?
Trend Micro provides good overall protection. It has saved us from a few attacks and malware.
What needs improvement?
The user interface is a little challenging, especially for beginners. It's hard for new users to understand how to configure the correct access for each company function.
What do I think about the stability of the solution?
Endpoint Encryption is highly stable.
What do I think about the scalability of the solution?
Endpoint Encryption has the potential to be highly scalable, but many people on our team lack the training needed to fully leverage the software. If our security team had more training about Trend Micro's features, we could use the solution to provide better security.
How was the initial setup?
Endpoint Encryption is complex to set up. Infrastructure and security engineers are responsible for setting up the solution and maintaining it.
What's my experience with pricing, setup cost, and licensing?
I rate Endpoint Encryption six out of 10 for affordability. It's somewhere in the middle, but the price is a little too high.
What other advice do I have?
I rate Trend Micro Endpoint Encryption 10 out of 10. It's a great product. We haven't had a problem with it in all the years we've used the solution. The only complaint is that we need more training for our infrastructure analysts to use the product effectively.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Good protection and encryption capabilities but needs cloud capabilities
Pros and Cons
- "The encryption is very good."
- "They need to come up with cloud solutions."
What is our primary use case?
We primarily use the solution for encryption. If there is sensitive organizational data, they use encryption to protect it from threats. This way, people can't misuse the data.
How has it helped my organization?
If we have a user, for example, that loses a laptop, the data will be protected as it will be encrypted. It does a good job of protecting an organization's data.
What is most valuable?
The encryption is very good.
The native encryption is great. There are a few different types of encryption on offer which allows for various levels of protection. It even protects passwords. It does good authentication as well.
It is stable.
Support is helpful.
The product can scale.
What needs improvement?
They need to come up with cloud solutions.
For how long have I used the solution?
We've been using the solution for a few years. We have customers that use it.
What do I think about the stability of the solution?
The stability is good overall. It's a stable solution. The product is very strong and offers very reliable encryption. No one would be able to access the data unless they were allowed to. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is good. You can extend your license at any time as necessary.
We have eight customers using the solution right now.
How are customer service and support?
We do get an okay response from technical support. They are helpful.
Which solution did I use previously and why did I switch?
We're currently looking for solutions that can help us deal with encryption issues.
I have experience using Microsoft as well.
How was the initial setup?
The setup process is pretty good. It's not overly complex.
The deployment took about ten minutes or so. It's pretty fast. We can configure the solution using scripts.
What's my experience with pricing, setup cost, and licensing?
The licensing is paid yearly.
The cost is not overly expensive compared to other competitors. For example, it is cheaper than Microsoft.
What other advice do I have?
It's a decent solution. It's a commandless solution that can help protect organizations from data loss. I'd recommend any company adopt some sort of encryption in order to protect their data from threats and users.
I'd rate the solution seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Operations and Sales Manager at Alpha Hub
Responsive support, secure, and good performance
Pros and Cons
- "Trend Micro Endpoint Encryption has good performance and is secure."
- "We had to use an integrator for the implementation of Trend Micro Endpoint Encryption. We have two people who work on this solution."
What is our primary use case?
Trend Micro Endpoint Encryption is used for our endpoints.
What is most valuable?
Trend Micro Endpoint Encryption has good performance and is secure.
For how long have I used the solution?
I have been using Trend Micro Endpoint Encryption for one year.
What do I think about the stability of the solution?
Trend Micro Endpoint Encryption is stable.
What do I think about the scalability of the solution?
The scalability of Trend Micro Endpoint Encryption has been good.
We have approximately 300 people using this solution and we plan on increasing usage.
How are customer service and support?
The support has been responsive and the level of support they provide is good.
How was the initial setup?
The initial setup of Trend Micro Endpoint Encryption is good.
What about the implementation team?
We had to use an integrator for the implementation of Trend Micro Endpoint Encryption. We have two people who work on this solution.
What's my experience with pricing, setup cost, and licensing?
We pay for Trend Micro Endpoint Encryption every six months. The price of the solution is reasonable.
What other advice do I have?
I would recommend this solution to others.
I rate Trend Micro Endpoint Encryption an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Information Security Consultant at Future Telecom
Very good interface; integration and support could be improved
Pros and Cons
- "Very good interface."
- "Integration and support could be improved."
What is most valuable?
The interface is a great feature.
What needs improvement?
Improvement of the solution could be made in relation to integration and support. For instance, quarantining endpoints which are reflected into a container, and not allowing the traffic to pass is something that you would expect from integration. It should inform the other devices on the network that there is a malicious endpoint, which has been quarantined. That EDR capability is not there.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
It's a stable solution.
What do I think about the scalability of the solution?
This solution is not so scalable. We have a couple of guys who allow the endpoint security to run, they're admins.
How are customer service and technical support?
We have not had any issues with Trend Micro but we've never raised any case with them. It's very rare that we would need support.
Which solution did I use previously and why did I switch?
We previously used Symantec as a solution but the product was quite old, and we had a lot of issues because it was slow. Many of the malwares, malicious programs used to run without Symantec informing or alerting that there was an issue.
How was the initial setup?
The initial setup is straightforward - it takes about eight minutes.
What other advice do I have?
I would not recommend this solution.
I would rate this product a six out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Presales Engineer at a tech services company with 11-50 employees
Offers good inspection and the detection of malware but needs better support
Pros and Cons
- "Overall, I think that it's very interesting."
- "In terms of what must be improved, I would say the support, the next feature, and the road map. I think all these must be improved, but the important thing to improve is the support."
What is most valuable?
Over the course of the time I have been using Trend Micro, I would say it is similar to Kaspersky. Overall, I think that it's very interesting, but I wasn't really impressed with the threat protection. For example the threat in the League of Legends for the Cloud.
What needs improvement?
In terms of what must be improved, I would say the support, the next feature, and the road map. I think all these must be improved, but the important thing to improve is the support.
I would like to see next-gen anti-virus included in the next release.
For how long have I used the solution?
I have been using Trend Micro Endpoint Encryption for one year now.
What do I think about the stability of the solution?
For the inspection and the detection of malware, it is almost the same as Kaspersky or Symantec. We know they have a module for the use-pack for the malware, to defend from the pack, and I think it's good.
I have been infected with ransomware that they should catch, and if we get infected it must be learning for it to know it is malware. It's just a weakness. It's not so good for catching ransomware. It's someone in Indonesia. The problem is why we're always with the ransomware.
What other advice do I have?
On a scale of one to ten I would rate Trend Micro Endpoint Encryption a six.
In Indonesia, with our client/our partner, I am hands-on with this solution. Trend Micro, Kaspersky, Symantec, they're all the same. They're really the same technical approach and signature base. It's totally the same for me.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. partner

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Updated: June 2025
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