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Datacenter TeamLeader at Crystal Neworks Egypt
Real User
Nov 23, 2019
Good documentation and technical support
Pros and Cons
  • "The documentation is very good."
  • "My company is an integrator and we provide solutions such as VMware Software Defined Data Center for our customers."
  • "The interface should be improved because when there are many alarms, it is difficult to figure out what the error is."

What is our primary use case?

My company is an integrator and we provide solutions such as VMware Software Defined Data Center for our customers.

Our customers use this solution to implement their own data centers using virtualization. It can be deployed on-premises or in the cloud. They deploy their network virtualization, cloud management, and then the provisioning is done automatically.

What is most valuable?

The documentation is very good.

What needs improvement?

The interface should be improved because when there are many alarms, it is difficult to figure out what the error is.

I have had a lot of trouble implementing automation in cloud-based deployments. The problem lies in the third-party integration.

It would be very valuable if they offered shareable data center designs.

How are customer service and support?

The technical support is very good. There are three levels of support and they have helped me with special cases or issues.

Buyer's Guide
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How was the initial setup?

Setting up this solution requires running a script and it configures the hardware.

It takes approximately one month to deploy to a private cloud.

What other advice do I have?

This is a good solution that can do many things.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Techincal Sales Manager at ENTAP TECHNOLOGIES LTD
Real User
Oct 27, 2019
Easy to use and straightforward to install, with good stability and a helpful knowledge base
Pros and Cons
  • "The most valuable feature of this solution is vSphere."
  • "VMware is the king among these types of solutions."
  • "We would like to have active-active replication."
  • "The technical support for this solution used to be very good, but I found that it has been weakening."

What is our primary use case?

We are a system integrator and this is one of the solutions that we provide to our customers.

I have experience with using this solution in both cloud-based and on-premises deployments.

What is most valuable?

The most valuable feature of this solution is vSphere.

This solution is easy to use.

What needs improvement?

The virtualization has room for improvement.

The Site Recorder Manager needs to be improved. We would like to have active-active replication. 

This solution is not efficient for small customers.

Technical support could use some improvement.

For how long have I used the solution?

We have been using this solution for about nine years.

What do I think about the stability of the solution?

This is a very stable product. It's stable because it is a Linux community solution. In four years we have had no downtime.

What do I think about the scalability of the solution?

This is a very scalable solution.

How are customer service and technical support?

The technical support for this solution used to be very good, but I found that it has been weakening. They have given up the practice of giving out Action Plans, which were ways of explaining the problem and finding a solution. They don't seem to want to go the extra mile anymore.

The knowledge base for this solution is easily accessible and you can solve many problems using it. If you have been using VMware for a long time and you come across an error then you can go to the knowledge base to search for a resolution.

Most of the time, customers rely on people who have been using VMware for a long time, and who have experience with different kinds of issues, to help solve their problems.

Which solution did I use previously and why did I switch?

I have used other solutions in my time as a Sun engineer and as a Solaris engineer. For example, I have used Microsoft Azure, but I am more of a VMware kind of person.

How was the initial setup?

The initial setup of this solution is very straightforward. It is easy to install.

Which other solutions did I evaluate?

VMware is the king among these types of solutions.

What other advice do I have?

This is a very nice solution.

I would rate this solution a ten out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
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Buyer's Guide
VMware Software Defined Data Center
May 2026
Learn what your peers think about VMware Software Defined Data Center. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
900,747 professionals have used our research since 2012.
Senior System Engineer at Clinique Pasteur
Real User
Oct 16, 2019
Great stability, simple to set up, and good technical support
Pros and Cons
  • "The stability of this solution is great."
  • "We have been using solutions from VMware for fifteen years."
  • "It would be an improvement to have more functionality with hardware products."

What is our primary use case?

We use this solution to host all of the programs that we need. We have about four hundred VMs that we use for our applications.

We have an on-premises deployment.

What is most valuable?

There are many features in this solution that are useful. It is difficult to point out any particular feature over another.

What needs improvement?

It would be an improvement to have more functionality with hardware products. For example, performing routine analytics on a hardware network would be useful because not many network switches can do it.

For how long have I used the solution?

We have been using this solution for one year.

What do I think about the stability of the solution?

The stability of this solution is great.

What do I think about the scalability of the solution?

The scalability is ok. I don't have any comment about this.

How are customer service and technical support?

We rarely speak with technical support, but it is good. We have had no problems with them.

How was the initial setup?

The initial setup of this solution is not complex. It is very simple.

What about the implementation team?

Whether we require assistance for deployment depends on the product, as well as the time that we have. For example, in some cases, we have used vSAN, and we have somebody from IT to install it.

What other advice do I have?

We have been using solutions from VMware for fifteen years.

This is a solution that I absolutely recommend for others.

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1206975 - PeerSpot reviewer
Technical Administrator at a tech services company with 11-50 employees
Real User
Oct 14, 2019
Provides us with IaaS that has good stability and performance
Pros and Cons
  • "The most valuable feature of this solution is the infrastructure as a service."
  • "This is a solution that I recommend, it is really stable and rewarding."
  • "They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting."

What is our primary use case?

We are using all of the virtualization technology.

Our primary use case is infrastructure as a service (IaaS).

For some clients, we provide backup as a service. In this case, we back up their on-premises data to the cloud.

We are using the cloud deployment model.

How has it helped my organization?

The major benefits of this solution are stability and performance.

What is most valuable?

The most valuable feature of this solution is the infrastructure as a service. Not all of our clients require the backup to the cloud, but the majority demand IaaS, or the migration from an on-premises solution to the cloud. For example, for replication purposes.

What needs improvement?

The next version of this solution should include more automation.

There should be more visibility in the performance and the configuration.

They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting.

For how long have I used the solution?

I have been using this solution for four or five months.

What do I think about the stability of the solution?

This solution is very stable. In fact, stability is the major advantage of this solution. 

What do I think about the scalability of the solution?

We have not yet tested scalability.

How are customer service and technical support?

My experience with technical support has been varied. It depends on the kinds of hardware because some of them do not have precise knowledge. In general, it is good because they pick up the issue and give you the insight to deal with it.

Which solution did I use previously and why did I switch?

I have also used Nutanix. There are some differences between VMware and Nutanix, where each has benefits and downsides. The advantage of this solution is stability.

How was the initial setup?

The initial setup of this solution is complex.

What about the implementation team?

We are not well experienced with this solution so we hired a consultant to assist us.

What other advice do I have?

We are not using the latest version, and we plan on doing some upgrades.

This is a solution that I recommend. It is really stable and rewarding.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Architect at Poste Italiane
Real User
Oct 14, 2019
Good integration with everything available on a single pane of glass
Pros and Cons
  • "The most valuable feature of this solution is integration because everything is available on a single pane of glass."
  • "We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster."
  • "This is not yet a mature product. Initially, it is simple to use, but after some time in production, you've got problems."

What is our primary use case?

We started the project using this solution about three years ago, and we are now in production.

We primarily use this solution for automation.

We have an on-premises deployment.

What is most valuable?

The most valuable feature of this solution is integration because everything is available on a single pane of glass.

What needs improvement?

This is not yet a mature product. Initially, it is simple to use, but after some time in production, you've got problems. These are particularly related to the main design.

The design phase is not easy. All of the stuff available on the website is not very carefully designed. We suffered for four months before obtaining the bug fix.

I would like to see the process of building and setting up homogeneous classes made easier.

We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster. It is a big mess for us. As we want to scale, we do not always want to use the same kind of machine.

For how long have I used the solution?

We have been using this solution for about three years.

What do I think about the stability of the solution?

This solution is stable, but problems can be difficult to solve when something goes wrong.

What do I think about the scalability of the solution?

I am very confident about the scalability. Compared to an ESXi environment, I'm not convinced that the same applies to NSX.

We have about ten people in our team who use this solution. We are working towards increasing the number of users. However, there are things that have to be fixed in production first. After that, we can scale more.

How are customer service and technical support?

I cannot say very much about the post-sale support team because they normally speak with the customers directly, and we are not advised of the problem.

How was the initial setup?

For the software-defined storage it is very easy because there is not very much to do. The product is quite automated.

For the NSM design, it takes a lot of time because you have to configure the integration for third-party products like Cisco ACI. 

What about the implementation team?

During the design phase, we had VMware at our site. They carefully considered the aspects of our design.

What other advice do I have?

You have to learn a lot before using this product, but once you learn it, there are a lot of advantages.

The main problem is design, not implementation.

When it comes to this type of solution, there are not very many people who are skilled in managing it. For example, I could say that in Italy we have four or five.

I definitely recommend this product for others but, again, in some cases, there is a lot of work to do.

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Supervisor at APM Terminals, Inc.
Real User
Oct 13, 2019
A very stable, extremely scalable solution that is easy to deploy
Pros and Cons
  • "he ease of deploying virtual machines is the solution's most valuable feature. Moving virtual machines from one post to another is easy. Within minutes you can easily deploy your virtual machines and deploy your applications as well."
  • "The automation of the solution needs improvement. We should be able to automate some processes."

What is our primary use case?

We primarily used the solution at first for business applications, then it as the port operator. We use it for the management of shipping containers, so we have a primary data center and secondary data center. 

What is most valuable?

The ease of deploying virtual machines is the solution's most valuable feature. Moving virtual machines from one post to another is easy. Within minutes you can easily deploy your virtual machines and deploy your applications as well.

What needs improvement?

The automation of the solution needs improvement. We should be able to automate some processes.

For how long have I used the solution?

I've been using the solution since 2012.

What do I think about the stability of the solution?

The solution is very, very stable. The only issue is related to VMware. It's an application issue and something specific to that particular application. For some VMs you have two subnets.

What do I think about the scalability of the solution?

The solution is extremely scalable. Initially, we were using HPE MSA as a storage system. Last year we installed HPE 3PAR and we were able to integrate the two. We can use it to move VMs in between 3PAR and MSA easily. Right now, we have just over 100 users.

How are customer service and technical support?

We've been in touch with technical support on a couple of occasions. It was excellent. They were able to provide solutions to every issue we had.

How was the initial setup?

The initial setup was straightforward.

What about the implementation team?

Initially, we used a consultant for the deployment when we installed version 5.0. This year, we upgraded to 6.0 of BIT3. We did that implementation by ourselves.

What other advice do I have?

We use the on-premises deployment model.

I would recommend the solution. It is one of the best in the market. It's very easy. They also offer knowledge right on their website, which is very helpful. If anyone has issues they can refer to the knowledge base for recommendations. 

I'd rate the solution nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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PeerSpot user
Pre-sales Consultant at Beta Information Technology
Real User
Top 20
Oct 11, 2019
Utilizes existing hardware to help modernize established data centers
Pros and Cons
  • "The most valuable feature of this solution is the SDDC Manager."
  • "The technical support for this solution is perfect, and they are very co-operative."
  • "The main problem that we are facing with this solution is vSAN stability."

What is our primary use case?

We are a system integration company and this is one of the solutions that we provide to our clients.

One of our clients in the Health Care field is in the process of modernizing their data center using this solution. It will be replacing a lot of different products from different vendors that all have different levels of support. Currently, a large team is required to maintain the data center because it contains legacy technology, and the management of everything is very tough.

This solution helps customers to utilize existing hardware and perform this type of migration in steps, replacing hardware devices one by one. It helps us to scale up and scale-out. We can decommission an old server and add a new one, but we don't have to decommission everything all at once. With some customization, we can utilize the existing resources.

There are different deployment models, including both public cloud and private cloud.

What is most valuable?

The most valuable feature of this solution is the SDDC Manager. It is the big difference between this product and its competitors.

the VMware SDDC solution gives the IT admin fully control on the level of HW and SW, you could manage, upgrade and update the VMware infrastructure and you could utilize vRealize suite for operation and automation of your project.

so, the most valuable thing in the SDDC solution are two products which make it different from the competitors:

1- VMware NSX for networking and security virtualization

2- VMware SDDC Manager 

What needs improvement?

The main problem that we are facing with this solution is vSAN stability. Sometimes, the storage becomes unstable. It is not an issue with integration; rather, it seems to be within vSAN. It could be the hardware that we are working with. VMware has confirmed the bugs, but have not told us to upgrade the hardware. It is compatible and everything is ok, so I don't know. VMware has done some upgrading and patching.

Not all of the storage systems from other vendors can be integrated into this solution.

The licensing for this solution should be improved. For example, you should be able to expand the SDDC with a compute-only node, rather than a hyper-converged node. Otherwise, you are buying a vSAN license for nothing. Their competitors, like Cisco, do not have this problem.

They have to add the fibre channel storage so that it can be integrated with the SDDC nodes. That was the customer can utilize their storage for file-sharing, which most of the customers have. EMC Unity and HP3PAR connect using FC connectivity, but for this solution, we have to change everything in order to mount this storage to the SDDC node.

Adding endpoint security to this solution would be a good improvement.

For how long have I used the solution?

I have been using this solution for about five years.

What do I think about the stability of the solution?

This is a stable solution, but the stability is not as good as some other products such as VxRail and Nutanix. While more recent releases may be more stable, I have had some issues in the past. VMware did solve a couple of bugs for us.

What do I think about the scalability of the solution?

This solution is very scalable.

How are customer service and technical support?

The technical support for this solution is perfect. They are very co-operative.

Which solution did I use previously and why did I switch?

Prior to this solution, we worked manually. We would supply a hyper-converged infrastructure to our customers and then install a software-defined network. It is an SDDC, but there is no single management portal. This means that it is not fully integrated.

How was the initial setup?

The initial setup of this solution is easy. All of the customers can go to VMware Hands-on Labs online and test this solution before buying it.

The time required for deployment depends on many things. It depends on whether they are migrating data, or if they are a disaster recovery site, and how many nodes there are. It also depends on the integration.

If we exclude the racking and stacking, physical network connectivity, and hardware configuration, and are only setting up SDDC for say ten nodes, then it can be done in three to five hours. It's up and running, albeit empty, without virtual machines or anything else.

What's my experience with pricing, setup cost, and licensing?

All of the customers can go to VMware Hands-on Labs online and test this solution before buying it.

Which other solutions did I evaluate?

If you add virtualization to and HCI solution then VxRail is more stable than this solution. However, VxRail is more difficult to upgrade and patch because it is more complicated.

When you install a Nutanix system then you never have to touch it.

This solution is being sold more often than competing solutions by Dell and HP.

What other advice do I have?

I would rate this solution a nine out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Hatim Ali - PeerSpot reviewer
System Administrator at a healthcare company with 1,001-5,000 employees
Real User
Top 5Leaderboard
Oct 10, 2019
Feature-rich for management of multiple VMware hosts, but the web interface needs to be more responsive
Pros and Cons
  • "Using this solution will provide you with a lot of features for working with multiple VMware hosts."
  • "It is hard to find things that this product needs."
  • "The most recent web-based interface has given us some problems."

What is our primary use case?

We use this solution to help centralize our office.

We have two Data Centers. One of them is for our DR and the other is for production. This is an on-premises deployment.

How has it helped my organization?

We have a lot of VMware hosts and this solution is needed for them. If you have more than two VMware hosts then you definitely need this solution to connect and manage them.

What is most valuable?

Using this solution will provide you with a lot of features for working with multiple VMware hosts.

What needs improvement?

The most recent web-based interface has given us some problems. For example, if you delete a virtual machine or you delete storage then it takes a long time to refill it. In prior versions that were a client installed directly on the PC, the interface was more responsive. Things happened on time. I had a problem last week where one of my VMs was deleted, and it took perhaps thirty minutes to repair it.

For how long have I used the solution?

I have been using this product for more than five years.

What do I think about the stability of the solution?

This product is one hundred percent stable.

After we installed it, we have not had any issues with the core product.

What do I think about the scalability of the solution?

Scalability depends on the hardware. If you have a server with low performance when you will have problems. On the other hand, if you use high-performance servers then you will have no trouble with scalability.

How are customer service and technical support?

We have not needed to contact technical support regarding this solution.

Which solution did I use previously and why did I switch?

We used another virtual environment prior to this solution, but it was not as stable. Stability is important because if you need to restart the server then it will restart all of the virtual machines inside it.

How was the initial setup?

The initial setup of this solution is not a problem.

What about the implementation team?

We handled the implementation and we do the support for this product ourselves.

What other advice do I have?

It is hard to find things that this product needs. Whatever we have needed, we found it.

We are completely satisfied with this product.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Solution Architect at Extreme Network Engineering
Real User
May 21, 2019
Improved reliability with our healthcare solution architecture, but needs performance optimization for VMware IO technology
Pros and Cons
  • "Bare Metal Ethernet SAN "dramatically improved" performance, stability, and reliability of the VMware Healthcare Solution Architecture."
  • "The solution needs performance optimization of the VMware IO technology."

What is our primary use case?

We use this solution for public-private partnership healthcare projects (hospitals).

Our environment includes Dell PowerEdge Servers, Arista Networks Data Center Ethernet Switches, Coraid SRX Block Storage SAN, GeNUA Security Appliances, Xirrus Wi-Fi Arrays, Mushroom Networks BBNA SD-WAN, and MobileNets.

How has it helped my organization?

This solution has improved our organization in several ways, including:

  • Convergence and Consolidation of Server Hardware
  • Data Center Ethernet Switching
  • Bare Metal Ethernet SAN "dramatically improved" performance, stability, and reliability of the VMware Healthcare Solution Architecture.

What is most valuable?

The most valuable feature is the ability to "leverage third-party vendors" disaster recovery/business continuity applications supporting complex VMware SDS deployments, namely Zerto.

What needs improvement?

The solution needs performance optimization of the VMware IO technology.

For how long have I used the solution?

Eight years.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
IT Specialist at a tech services company with 51-200 employees
Real User
Jan 21, 2019
It has a great support system, but is difficult to deploy
Pros and Cons
  • "The most valuable feature is the strong support. Also, the H-Appliance feature that supports MPLS is very important to us."
  • "We looked at other solutions, but we found this to be the strongest solution."
  • "The storage utilization needs to be improved. It is not a perfect product. It needs to be more secure, and it needs more aesthetics."

What is our primary use case?

I use this in an enterprise and as a service provider for the banking industry in Paraguay.

What is most valuable?

The most valuable feature is the strong support. Also, the H-Appliance feature that supports MPLS is very important to us.

What needs improvement?

The storage utilization needs to be improved. It is not a perfect product. It needs to be more secure and it needs more aesthetics. 

For how long have I used the solution?

One to three years.

What do I think about the scalability of the solution?

It is very scalable. 

How are customer service and technical support?

The tech support team has a lot of practical experience. 

Which solution did I use previously and why did I switch?

We looked at other solutions, but we found this to be the strongest solution. The other products in the same category include Amazon, Azure, and Google, but they do not have the same features and the same "open solution" policy.

How was the initial setup?

The setup was complex. You need to be knowledgeable in using a physical data center in order to implement this solution. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free VMware Software Defined Data Center Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2026
Buyer's Guide
Download our free VMware Software Defined Data Center Report and get advice and tips from experienced pros sharing their opinions.