We primarily used the solution at first for business applications, then it as the port operator. We use it for the management of shipping containers, so we have a primary data center and secondary data center.
IT Supervisor at APM Terminals, Inc.
A very stable, extremely scalable solution that is easy to deploy
Pros and Cons
- "he ease of deploying virtual machines is the solution's most valuable feature. Moving virtual machines from one post to another is easy. Within minutes you can easily deploy your virtual machines and deploy your applications as well."
- "The automation of the solution needs improvement. We should be able to automate some processes."
What is our primary use case?
What is most valuable?
The ease of deploying virtual machines is the solution's most valuable feature. Moving virtual machines from one post to another is easy. Within minutes you can easily deploy your virtual machines and deploy your applications as well.
What needs improvement?
The automation of the solution needs improvement. We should be able to automate some processes.
For how long have I used the solution?
I've been using the solution since 2012.
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What do I think about the stability of the solution?
The solution is very, very stable. The only issue is related to VMware. It's an application issue and something specific to that particular application. For some VMs you have two subnets.
What do I think about the scalability of the solution?
The solution is extremely scalable. Initially, we were using HPE MSA as a storage system. Last year we installed HPE 3PAR and we were able to integrate the two. We can use it to move VMs in between 3PAR and MSA easily. Right now, we have just over 100 users.
How are customer service and support?
We've been in touch with technical support on a couple of occasions. It was excellent. They were able to provide solutions to every issue we had.
How was the initial setup?
The initial setup was straightforward.
What about the implementation team?
Initially, we used a consultant for the deployment when we installed version 5.0. This year, we upgraded to 6.0 of BIT3. We did that implementation by ourselves.
What other advice do I have?
We use the on-premises deployment model.
I would recommend the solution. It is one of the best in the market. It's very easy. They also offer knowledge right on their website, which is very helpful. If anyone has issues they can refer to the knowledge base for recommendations.
I'd rate the solution nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

CEO at MCA Soluciones
Stable and flexible storage solution with good performance and good technical team
Pros and Cons
- "It has good performance and flexibility."
- "My main problem is that they are changing the interfaces frequently, and each interface is incompatible with the last one. So you have to be in constant learning mode."
What is our primary use case?
We are using it to install several versions of virtual machines so that we can fit the needs of any user internally.
What is most valuable?
The most valuable feature is that you can share all your resources with all your users and put the vSAN software and virtual machines on each one. Moreover, it has good performance and flexibility.
What needs improvement?
Even though it is very powerful software, it is complex. The way the software is driven should stay the same. My main problem is that they are changing the interfaces frequently, and each interface is incompatible with the last one. So you have to be in constant learning.
But the main problem here in a country like Mexico is that the software cost is exceptionally high compared to other states. One of the ways to adopt this platform is that it would not be as expensive as it is. For example, this version of the storage utilization is costly, and most of the other features, the most valuable ones, are extremely expensive.
For how long have I used the solution?
I have been using the solution for four years.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. I rate it ten out of ten. I plan to expand the usage in the future.
How are customer service and support?
The technical support team is good. We contacted the support and paid for the service, and they were very quick in their response.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was complex. The complexity needs some understanding.
What was our ROI?
I have seen an ROI, and it's very good.
What other advice do I have?
You can make better use of all your resources, reduce the cost of energy use, and complete balance between all your needs and all your resources through Defined Data Centre.
I rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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IT Infrastructure Strategy, Tranformation, & DC Operations, Data Science at KFMC
Installing the virtual environment takes little effort as it is easy to set up and configure
Pros and Cons
- "It is very easy to do technology refreshments, patching, and upgrades with almost zero downtime. Its easy to bring servers online within few minutes."
- "We would like to see more analytics, artificial intelligence (AI), and machine learning capabilities in their products."
What is our primary use case?
Server virtualization is the primary use case.
There were a few reasons we went with VMware virtualization:
- There were exponential demands from the business for servers, databases, applications, and quick availability.
- Lack of data center facilities.
- Time to setup, configure, and install the servers.
How has it helped my organization?
There have been many improvements in our virtualization strategy and roadmap. We started small and were able to satisfy our developers with quick infrastructure provisioning. It has allowed us to maintain uptime and availability.
Motioning is also very easy. We used vROps to create alerts that notify us whenever there are virtual machines powered on or off.
What is most valuable?
VMware has many features:
- It is easy to set up and configure.
- Installing the virtual environment takes little effort.
- Some of the great features that we found with VMware were availability, stability, uptime, and easy management.
- With the CPU and Hot-Add RAM features, it was very easy to upgrade the system resources without any downtime.
- Performance monitoring is easy. It is easy to troubleshoot and do a quick recovery of systems.
- vMotion from one host to another is a great feature.
- Converting physical servers to virtual servers is useful.
What needs improvement?
We would like to see more analytics, artificial intelligence (AI), and machine learning capabilities in their products.
Another good feature would be to have predictive analytics and remote monitoring to monitor the virtual infrastructure with integrations to social media apps, like WhatsApp and others.
For how long have I used the solution?
10 years.
What do I think about the stability of the solution?
It is very easy to do technology refreshments, patching, and upgrades with almost zero downtime. Its easy to bring servers online within few minutes.
What do I think about the scalability of the solution?
We started by virtualizing about 10 servers, and now, have more than 500 servers.
Which solution did I use previously and why did I switch?
We started with version 3.x , then moved on from that older version to newer versions as per VMware recommendations and the hardware performance guide. Now, we are mostly running the latest version (6.5).
How was the initial setup?
It took less time to understand the architecture.
Which other solutions did I evaluate?
Microsoft Hyper-V and Citrix.
We tried Microsoft Hyper-V as a proof of concept. We found VMware to be more stable and adopted in the industry.
What other advice do I have?
It is great product. In the end, we are happy to have a stable infrastructure for our team and DevOps.
I recommend going with VMware for all of your critical applications.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Datacenter TeamLeader at Crystal Neworks Egypt
Good documentation and technical support
Pros and Cons
- "The documentation is very good."
- "The interface should be improved because when there are many alarms, it is difficult to figure out what the error is."
What is our primary use case?
My company is an integrator and we provide solutions such as VMware Software Defined Data Center for our customers.
Our customers use this solution to implement their own data centers using virtualization. It can be deployed on-premises or in the cloud. They deploy their network virtualization, cloud management, and then the provisioning is done automatically.
What is most valuable?
The documentation is very good.
What needs improvement?
The interface should be improved because when there are many alarms, it is difficult to figure out what the error is.
I have had a lot of trouble implementing automation in cloud-based deployments. The problem lies in the third-party integration.
It would be very valuable if they offered shareable data center designs.
How are customer service and technical support?
The technical support is very good. There are three levels of support and they have helped me with special cases or issues.
How was the initial setup?
Setting up this solution requires running a script and it configures the hardware.
It takes approximately one month to deploy to a private cloud.
What other advice do I have?
This is a good solution that can do many things.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Techincal Sales Manager at ENTAP TECHNOLOGIES LTD
Easy to use and straightforward to install, with good stability and a helpful knowledge base
Pros and Cons
- "The most valuable feature of this solution is vSphere."
- "We would like to have active-active replication."
What is our primary use case?
We are a system integrator and this is one of the solutions that we provide to our customers.
I have experience with using this solution in both cloud-based and on-premises deployments.
What is most valuable?
The most valuable feature of this solution is vSphere.
This solution is easy to use.
What needs improvement?
The virtualization has room for improvement.
The Site Recorder Manager needs to be improved. We would like to have active-active replication.
This solution is not efficient for small customers.
Technical support could use some improvement.
For how long have I used the solution?
We have been using this solution for about nine years.
What do I think about the stability of the solution?
This is a very stable product. It's stable because it is a Linux community solution. In four years we have had no downtime.
What do I think about the scalability of the solution?
This is a very scalable solution.
How are customer service and technical support?
The technical support for this solution used to be very good, but I found that it has been weakening. They have given up the practice of giving out Action Plans, which were ways of explaining the problem and finding a solution. They don't seem to want to go the extra mile anymore.
The knowledge base for this solution is easily accessible and you can solve many problems using it. If you have been using VMware for a long time and you come across an error then you can go to the knowledge base to search for a resolution.
Most of the time, customers rely on people who have been using VMware for a long time, and who have experience with different kinds of issues, to help solve their problems.
Which solution did I use previously and why did I switch?
I have used other solutions in my time as a Sun engineer and as a Solaris engineer. For example, I have used Microsoft Azure, but I am more of a VMware kind of person.
How was the initial setup?
The initial setup of this solution is very straightforward. It is easy to install.
Which other solutions did I evaluate?
VMware is the king among these types of solutions.
What other advice do I have?
This is a very nice solution.
I would rate this solution a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner.
Senior System Engineer at Clinique Pasteur
Great stability, simple to set up, and good technical support
Pros and Cons
- "The stability of this solution is great."
- "It would be an improvement to have more functionality with hardware products."
What is our primary use case?
We use this solution to host all of the programs that we need. We have about four hundred VMs that we use for our applications.
We have an on-premises deployment.
What is most valuable?
There are many features in this solution that are useful. It is difficult to point out any particular feature over another.
What needs improvement?
It would be an improvement to have more functionality with hardware products. For example, performing routine analytics on a hardware network would be useful because not many network switches can do it.
For how long have I used the solution?
We have been using this solution for one year.
What do I think about the stability of the solution?
The stability of this solution is great.
What do I think about the scalability of the solution?
The scalability is ok. I don't have any comment about this.
How are customer service and technical support?
We rarely speak with technical support, but it is good. We have had no problems with them.
How was the initial setup?
The initial setup of this solution is not complex. It is very simple.
What about the implementation team?
Whether we require assistance for deployment depends on the product, as well as the time that we have. For example, in some cases, we have used vSAN, and we have somebody from IT to install it.
What other advice do I have?
We have been using solutions from VMware for fifteen years.
This is a solution that I absolutely recommend for others.
I would rate this solution a nine out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Technical Administrator at a tech services company with 11-50 employees
Provides us with IaaS that has good stability and performance
Pros and Cons
- "The most valuable feature of this solution is the infrastructure as a service."
- "They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting."
What is our primary use case?
We are using all of the virtualization technology.
Our primary use case is infrastructure as a service (IaaS).
For some clients, we provide backup as a service. In this case, we back up their on-premises data to the cloud.
We are using the cloud deployment model.
How has it helped my organization?
The major benefits of this solution are stability and performance.
What is most valuable?
The most valuable feature of this solution is the infrastructure as a service. Not all of our clients require the backup to the cloud, but the majority demand IaaS, or the migration from an on-premises solution to the cloud. For example, for replication purposes.
What needs improvement?
The next version of this solution should include more automation.
There should be more visibility in the performance and the configuration.
They are using vRealize Log Insight as the virtualized log platform, but this solution is not well developed and not yet ready to use for advanced optimization and troubleshooting.
For how long have I used the solution?
I have been using this solution for four or five months.
What do I think about the stability of the solution?
This solution is very stable. In fact, stability is the major advantage of this solution.
What do I think about the scalability of the solution?
We have not yet tested scalability.
How are customer service and technical support?
My experience with technical support has been varied. It depends on the kinds of hardware because some of them do not have precise knowledge. In general, it is good because they pick up the issue and give you the insight to deal with it.
Which solution did I use previously and why did I switch?
I have also used Nutanix. There are some differences between VMware and Nutanix, where each has benefits and downsides. The advantage of this solution is stability.
How was the initial setup?
The initial setup of this solution is complex.
What about the implementation team?
We are not well experienced with this solution so we hired a consultant to assist us.
What other advice do I have?
We are not using the latest version, and we plan on doing some upgrades.
This is a solution that I recommend. It is really stable and rewarding.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at Poste Italiane
Good integration with everything available on a single pane of glass
Pros and Cons
- "The most valuable feature of this solution is integration because everything is available on a single pane of glass."
- "We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster."
What is our primary use case?
We started the project using this solution about three years ago, and we are now in production.
We primarily use this solution for automation.
We have an on-premises deployment.
What is most valuable?
The most valuable feature of this solution is integration because everything is available on a single pane of glass.
What needs improvement?
This is not yet a mature product. Initially, it is simple to use, but after some time in production, you've got problems. These are particularly related to the main design.
The design phase is not easy. All of the stuff available on the website is not very carefully designed. We suffered for four months before obtaining the bug fix.
I would like to see the process of building and setting up homogeneous classes made easier.
We have some Intel machines and some AMD machines, are we cannot mix these within the same cluster. It is a big mess for us. As we want to scale, we do not always want to use the same kind of machine.
For how long have I used the solution?
We have been using this solution for about three years.
What do I think about the stability of the solution?
This solution is stable, but problems can be difficult to solve when something goes wrong.
What do I think about the scalability of the solution?
I am very confident about the scalability. Compared to an ESXi environment, I'm not convinced that the same applies to NSX.
We have about ten people in our team who use this solution. We are working towards increasing the number of users. However, there are things that have to be fixed in production first. After that, we can scale more.
How are customer service and technical support?
I cannot say very much about the post-sale support team because they normally speak with the customers directly, and we are not advised of the problem.
How was the initial setup?
For the software-defined storage it is very easy because there is not very much to do. The product is quite automated.
For the NSM design, it takes a lot of time because you have to configure the integration for third-party products like Cisco ACI.
What about the implementation team?
During the design phase, we had VMware at our site. They carefully considered the aspects of our design.
What other advice do I have?
You have to learn a lot before using this product, but once you learn it, there are a lot of advantages.
The main problem is design, not implementation.
When it comes to this type of solution, there are not very many people who are skilled in managing it. For example, I could say that in Italy we have four or five.
I definitely recommend this product for others but, again, in some cases, there is a lot of work to do.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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